Resupply Customer Service Agent

ACU-Serve delivers billing solutions to HME (Home Medical Equipment) providers, giving them the freedom to grow their business while collecting more, faster. ACU-Serve has helped HME businesses cut through the complexity of an ever-transitioning billing process while becoming a trusted partner for continued growth. Clients routinely show faster collections, higher revenue and dramatically reduced management and staffing problems. ACU-Serve incorporates HME workflow, Medicare, Medicaid and Private Payer knowledge, and billing and collections experts into a single service on an Internet-based technology platform. The result is faster payments, higher revenue collection rates, and less management and staffing headaches. Unlike traditional billing service models, ACU-Serve provides HME clients with a new level of control, flexibility, information access, and billing expertise. ACU-Serve functions as an integral part of the HME office staff, not a remote third party billing vendor.

We are seeking an energetic Customer Service Agent to work remotely in your own home. This job requires high speed Internet access and a dedicated, quiet work area.

Duties And Responsibilities

• Ensure patients receive outstanding service, education, and resolution regarding PAP therapy through promoting supplies necessary to gain/maintain optimal clinical outcomes.
• Handle inbound and outbound calls in a fast-paced environment, utilizing telephony dialing system.
• Provide excellent customer service to patients.
• Utilize listening skills to ensure patients’ needs and concerns regarding their equipment or services are addressed.
• Assure that all requests are handled accurately and efficiently.
• Educate patients on the importance of changing out supplies on the clinically suggested and insurance approved schedules.
• Create sales orders and confirms accuracy of items and patient demographics.
• Perform other duties as assigned.

Qualifications And Experience

• Two years of customer service experience
• Customer oriented with excellent oral and written communication skills
• Strong computer skills with the ability to navigate multiple software platforms
• Self-motivated, team player
• Works well in fast paced professional environment
• Ability to work independently and meet target goals
• Dedicated home office space free of distractions and noise
• High speed home Internet

ACU-Serve is an equal opportunity employer and is committed to providing a workplace that is free of discrimination of all types and promotes diversity, inclusion, and respect. We prohibit discrimination and harassment of any kind based on race, color, sex, gender, religion, creed, sexual orientation, national origin, age, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. ACU-Serve makes hiring decisions based solely on qualifications, merit, and business needs at the time.