Customer Support and Operations Associate (Contract)

At Section, we’re building the business school for the Age of AI. Generative AI is crashing into organizations and our work lives. Yet the workforce is unprepared for this level of change. Therefore, we believe it’s our job to enable every knowledge worker to join the AI class — making them confident and proficient with AI. Our goal is to bring 100,000 employees into the AI class by 2025, and millions more by the end of the decade.

As part of our growth, we are looking for a detail-oriented professional who thrives in customer support and operational efficiency.

This is a remote position paid $22/ hour at 80 hours per month. We’re looking for someone to work starting in February 2025 or sooner.

This is a contractor role and you will be classified as an independent contractor.

What You’ll Do

• Serve as a back-end logistics expert for platforms such as FreshDesk, Retool, Stripe, Iterable, and Google Suite
• Efficiently manage a high volume of tickets through FreshDesk, ensuring customer needs are met, operations run smoothly, and support is provided to members, enterprise teams, and future clients
• Assist in the operations of consumer products (workshops, MBAs, course bundles) and facilitate during live events
• Ability to work 80 hours each month

Who You Are

• 1+ years in customer support and/ or operations
• Highly detail-oriented and organized, with the ability to manage tight timelines and complex processes
• Quick learner capable of applying new information at a rapid pace
• Proactive problem-solver with a customer-centric mindset
• Proficient in learning new platforms
• BONUS: Familiarity with the platforms listed above
• BONUS: Familiarity and frequent use of AI tools (ChatGPT, Claude, Gemini, etc.) in your work

Who We Are

At Section, we believe that different perspectives, backgrounds, and experiences create a whole that is greater than the sum of its parts. A diverse and inclusive team creates a better product.

We are an equal opportunity employer and do not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, marital status, military or veteran status, or any other characteristics protected by law.

All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.

This is a contractor role and you will be classified as an independent contractor.