Entry Level Customer Service Assistant
Job Description
Department: Core Call Inc
Location: Charlotte, NC
Compensation: $17.50 – $24.50 / hour
Description
Job Title: Entry-Level Customer Service Assistant
Location: Charlotte, NC
Job Type: Full-Time
We are seeking an enthusiastic and detail-oriented Entry-Level Customer Service Assistant to join our team. If you enjoy problem-solving, working with people, and being part of a dynamic environment, we encourage you to apply!
Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, or chat in a courteous and timely manner.
- Problem Resolution: Assist customers in resolving issues related to products, services, or orders.
- Information Management: Maintain accurate records of customer interactions and transactions in the company database.
- Feedback Handling: Collect and report customer feedback to improve products, services, and overall customer experience.
- Team Collaboration: Work closely with other departments to ensure customer satisfaction and operational efficiency.
Skills, Knowledge and Expertise
- Strong communication skills, both verbal and written.
- Excellent interpersonal and customer service skills.
- Ability to work effectively in a team environment.
- Problem-solving mindset with attention to detail.
- Proficiency in basic computer applications (e.g., Microsoft Office, CRM tools).
- High school diploma
Benefits
- Health insurance
- Paid time off
- Opportunities for advancement and skill development
- Supportive team environment