Scheduler – Patient Access

Under the direction of the Patient Access/Central Scheduling Manager, the Scheduler is responsible and accountable for working hand in hand with both affiliated and non-affiliated physician’s offices as well as other hospital departments to schedule patients for all types of outpatient procedures/testing. The scheduling of appointments may occur as the result of all of the following: electronic orders received, faxed orders received and phone call orders received. For any appointment scheduled by phone call, the scheduler is responsible for notifying the ordering provider when the ordered test fails medical necessity and may result in patient financial liability. The scheduler functions as a liaison between physician’s offices and other departments of the hospital to ensure excellence in care is maintained throughout the continuum of care.

Job Requirements

Education: High School Diploma or GED

Experience: 12 to 18 months related healthcare and/or customer service.

Certifications: N/A

Other: Preferred applicant will have a working knowledge of medical terminology, ICD 10, CPT and HCPCS coding basics. Adaptability to multiple systems is essential.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without an accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform the following: Must have the ability to communicate effectively, orally and in writing, to solve problems and make decisions. Spend 8 hours or more in front of computer, monitor or similar screen utilizing keyboard and/or mouse, daily. Ability to stand and walk, bend, squat, and twist, and occasionally lift up to 20 pounds with proper body mechanics. Acuity to the five senses required. Must be able to handle critical and highly stressful situations with efficiency and composure.

Work Environment

Office setting, within a hospital environment

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