Customer Service Representative

Are you passionate about helping people and connecting with your community? The City of Newberry is looking for a Customer Service Representative to join our dynamic team! This role is perfect for individuals who thrive in a collaborative, hands-on environment where initiative and independent decision-making are valued. At Newberry, you’ll play an essential role in supporting residents with utility services, from billing to account maintenance, and have direct, positive impacts on their daily lives.

Why You’ll Love It at the City of Newberry

Skills

The City of Newberry values professional growth and is committed to helping you expand your skills in finance and customer relations. Here’s what makes this opportunity unique:

• Direct Community Impact: You’ll have the satisfaction of making a direct impact on the community in which you work, building positive relationships and serving residents every day.
• Collaborative Transformation: Join a transforming organization dedicated to developing a shared vision among team members, where your input and growth are valued.
• Competitive Salary & Benefits: You’ll receive a competitive salary along with highly competitive benefits, including health, dental, life insurance, health spending accounts, tuition reimbursement programs, parental leave, and access to the State of Florida Retirement System!

As part of a supportive team, you’ll benefit from mentorship, continuous learning, and a culture that recognizes your dedication to providing superior service.

How You Will Make a Real Impact

As a Customer Service Representative in our Finance & Administration Department, you’ll be at the heart of the City of Newberry, directly impacting the lives of residents and becoming a trusted resource for all City visitors. This role goes beyond routine tasks—you’ll be a key player in building positive connections with the community, providing essential support with utility services, and making a real difference in residents’ day-to-day lives.

In this visible, high-impact position, you’ll handle everything from processing payments and managing service requests to resolving inquiries with care and expertise. With plenty of independence and opportunities to showcase your problem-solving skills, you’ll quickly become a go-to person for visitors and colleagues alike. If you’re ready to take on new challenges, learn on the job, and grow alongside a supportive team, this role is the perfect fit!

What You Will Do In This Amazing Role

• Deliver comprehensive customer service by addressing public inquiries on utility services, billing, and payments.
• Assist customers with payments at the counter, processing payments accurately across multiple channels, and balancing cash drawers.
• Resolve customer inquiries and complaints by applying relevant policies, facilitating billing arrangements, and creating work orders for service execution.
• Set up and maintain new customer accounts, manage equipment tracking, and process meter exchanges.
• Oversee overdue accounts, process NSF checks, and take appropriate actions on non-collectible accounts.
• Utilize office technology and computer applications to enter data, generate reports, and organize documentation efficiently.

What Will Help You Hit the Ground Running as a Customer Service Representative

• Embrace Our Core Values of: Teamwork, Respect, Accountability, Innovation, Leadership, and Superior Service.
• Customer Service: Professional handling of inquiries and complaints with a customer-first approach.
• Finance and Accounting: Basic understanding of accounting principles and cash-handling skills.
• Technology: Proficiency in standard office equipment and digital applications.
• Communication: Strong written and verbal communication skills in English to interact effectively with the public and colleagues.
• Mathematics and Regulatory Knowledge: Basic math skills for billing and awareness of applicable laws and regulations.

What You Need to Join This Exceptional Team

• Education: A high school diploma is required, with additional training in accounting, customer service, or a related field preferred.
• Experience: At least two years of customer service experience, ideally in utility billing, banking, or cash handling.
• Pre-Employment Requirements: Ability to pass pre-employment criminal background and Motor Vehicle Record (MVR) checks.

Physical Requirements

• Environment: Primarily in an office setting with occasional vehicle operation.
• Physical Abilities: Sitting, bending, stooping, and computer use.
• Other: Ability to lift up to 20 pounds.

Join Us!

The City of Newberry is an equal-opportunity employer committed to diversity and inclusion in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We encourage all qualified individuals to apply. Here, your talents, dedication, and customer-focused approach are celebrated. Become a valued member of a team that makes a difference every day!