Customer Service Advisor – Mobile
Job Description
The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
What you’ll be doing
- Process various partner requests, including credit checks, connections, upgrades, and ports, through our In touch system, ensuring completion within service level agreements (SLAs).
- Collaborate with network partners and maintain clear records on each job, offering alternative solutions when needed to provide the best service.
- Priorities and manage daily tasks, regularly update outstanding requests, and support the team as required to ensure a smooth workflow.
- Follow quality, security, and compliance guidelines, staying vigilant for potential fraud and adhering to health and safety policies.
Your Qualifications
- Articulate, personable and a strong, clear communicator both written and verbally.
- Ability to problem solve and think on your feet.
- Computer literate, specifically with Microsoft Word and Excel.
- Team player.
What’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.