Travel Consultant

Japanspecialist is part of the JTB Corporation, one of the world’s most prominent travel companies. Founded in Japan in 1912, JTB has grown into a global force in the tourism industry, employing over 18,500 people across 35 countries.

Join Our Team as a Travel Consultant – Experience the Journey with Japanspecialist!

At Japanspecialist, we are dedicated to offering unforgettable travel experiences to Japan and beyond. With our 360° approach to travel design, we create tailor-made journeys that cover flights, accommodation, guided tours, excursions, and other specialized arrangements.

With a legacy of crafting bespoke journeys to Japan spanning decades, we’ve evolved to bring our expertise online. Our mission is clear: to provide unparalleled access to the latest information and genuine expertise, ensuring each traveler’s journey is as unique as they are.

Key Activities/ Objectives of this Role

Sales and Client Engagement:

Serve as a trusted advisor, offering personalized travel consultations via phone, email, and in person.

Craft bespoke itineraries tailored to individual travel preferences.

Maintain a high conversion rate of leads to bookings, ensuring exceptional client satisfaction.

Collaborate closely with our sales team to meet and exceed sales targets.

Ensure accurate documentation and seamless processes for internal reporting.

Provide timely follow-up and support to clients, from initial inquiry to post-trip feedback.

Handle invoicing and monitor payments with precision and professionalism.

Planning and Development:

Contribute to product development.

Partner with marketing for travel fairs and promotional events.

Actively participate in travel fairs, events, and local initiatives.

Continuously expand your destination knowledge through self-learning and participation in workshops.

To Succeed in the Role, You Should Have:

Previous customer service and/or sales experience in the travel industry.

Comprehensive knowledge of Japan, with familiarity in other Asian destinations preferred.

Exceptional communication skills to engage effectively with clients and colleagues.

Proficiency in Microsoft Office and ideally, experience with GDS systems (Amadeus preferred).

Fluency in Spanish and English, with Japanese language skills as a bonus.

Demonstrated understanding of invoicing processes.

We Are Looking for Someone Who Is:

Proactive, self-driven, and takes ownership of their responsibilities.

A team player with a customer-centric mindset.

Culturally aware and adept at working in a multicultural environment.

Creative in problem-solving and adept at planning ahead.

Flexible, adaptable, and thrives under pressure.

What We Offer:

An opportunity to thrive in an international environment.

A culture that values diversity and inclusivity.

Ongoing learning and development opportunities for personal and professional growth.

Engaging employee activities to foster a sense of community.

Flexibility and options for remote work.

Ready to Embark on a New Adventure? Apply Now and Let’s Explore Japan Together!