Live Chat Support

Symphony Solution Inc is a leading provider of innovative technology solutions, specializing in Cloud-based solutions, Mobile Applications, E-Commerce, Software Consulting, and Staff Augmentation services. We are committed to delivering excellence and helping our clients achieve their business goals through cutting-edge technology and expert consulting.

Job Title

Live Chat Support

Location

United States

Years of Experience

1-5 years

Job Description

As a Live Chat Support Specialist at Symphony Solution Inc, you will be the first point of contact for our clients, providing exceptional customer service and support through live chat. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless customer experience. Your role is crucial in maintaining customer satisfaction and fostering long-term relationships with our clients.

Key Responsibilities

• Respond promptly to customer inquiries via live chat.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with live chat software and customer support tools.
• A customer-oriented mindset and the ability to adapt/respond to different types of characters.

Additional Information

We are looking for a proactive and customer-focused individual who is passionate about delivering exceptional service. If you thrive in a fast-paced environment and are eager to contribute to our clients’ success, we would love to hear from you.