Regional Director of Operations – Hotels

The Regional Director of Operations will oversee the operations of multiple properties within the region, providing strategic direction and support to ensure the smooth and profitable running of the business. The RDO must be able to guide General Managers and their teams to work as well-functioning units.

Must be a collaborative team player and a dynamic leader, capable of setting exemplary standards and fostering a culture of cooperation and efficiency. The RDO will report directly to the Vice President of Operations. They will ensure high levels of satisfaction among guests, employees, the IMPRINT central support team, and property owners, while also meeting the financial objectives of each property. The RDO is responsible for providing outstanding leadership that motivates others to excel and encourages open communication.

Supports the General Managers in the development and management of their budgets, marketing plans, and objectives. Ultimately, the RDO will enhance customer loyalty and strengthen the company’s reputation.

This position is based on the Upper East Coast or if in the Western Region, with a preference for candidates located in Colorado or New Mexico.

Duties & Responsibilities

• Oversee all financial aspects of each hotel in the portfolio, including P&L, forecasting, and budgeting.
• Ensure operational excellence across all hotels in the portfolio by providing support, critique, and guidance to properties not meeting brand standards or company expectations.
• Ensure compliance with brand QA standards and approve action plans generated by hotels.
• Act as a liaison between hotel General Managers and discipline coaches, including but not limited to Sales and Marketing, Finance, HR, Learning, Facilities, PR, Revenue Management, and Owner Relations.
• Serve as a role model and provide guidance on company culture.
• Select, develop, manage, and lead management team members.
• Guide, develop, and implement policies, procedures, and systems to improve business operations.
• May temporarily assume the role of General Manager if needed.
• Provide leadership in the development of annual marketing plans.

Other Responsibilities

• Provide assistance to other employees and departments to contribute to the best overall performance of the department and properties.
• Provide training to new property-level support as needed.
• The Regional Director of Operations may be asked to perform functions not listed here.

As a Qualified Candidate, You Have

• Positive attitude and friendly attitude.
• Flexible schedule (mornings, evenings, weekends, and holidays included).
• Ability to travel (if being considered for regional oversight)
• Committed to outrageous hospitality and guest service.
• Excellent written and verbal communication skills.
• Knowledge and experience with modern software and technology platforms and the ability to learn new ones.
• Administrative wizardry and passion for organization.

Also, You Must Be Able To

• Lift, push, pull and carry up to 50 pounds.
• Frequently bend and kneel to perform inspections.
• Respond quickly to emergency – 100% mobility required.
• Continuously stand and climb stairs of approximately 40% of 8 hours.
• See in order to visually inspect interior and exterior of hotels.

Experience And Qualifications

• Previous GM or Sales & Marketing experience
• 10+ years hospitality experience
• 5+ years of leadership and/or management experience preferred.
• Bachelor’s Degree preferred.
• Knowledge of Colorado Springs cultural + outdoor recreation opportunities preferred.

Qualities We Value

• Attention to detail
• Reliability and punctuality
• Friendly and customer-focused attitude
• Willingness to work overtime from time to time during high occupancy season
• Additional information: this is a key leadership role, and this person will be deeply involved in the day-to-day and mid-term strategic decision making and infrastructure development.

About Us

We are Imprint Hospitality, a full-service hotel and restaurant management company specializing in lifestyle and boutique properties. We focus on creating unique guest experiences by blending interactive technology with genuine human connection. Imprint Hospitality offers development services, consulting, and asset management, ensuring each property reaches its full potential.

Our Core Values Are

• We leave a positive Imprint
• We care and do what is right
• We use our expertise to drive continuous improvement
• We enjoy what we do, who we do it with, and who we do it for
• We encourage balance and flexibility
• We have fun

Note – this job description is not indented to be an exhaustive list of all duties, responsibilities or qualifications associated with the position.