Regional Operations Manager

With two decades of excellence, Kalologie Medspa stands as a premier destination for aesthetic and wellness treatments. Our team of highly trained experts is renowned for their personalized approach, providing safe, effective, and clinically-proven treatments that achieve exceptional results.

We are proud of our team based culture, with a genuine focus on well-being. As we continue to expand, we remain committed to our core values and a passionate pursuit of excellence.

Position Overview: The Regional Operations Manager is responsible for overseeing multiple clinic locations to ensure operational excellence, profitability, and an exceptional client experience. This role manages daily clinic operations, coordinates cross-location strategies, and supports clinic teams in achieving goals related to staffing, service delivery, and inventory. Key focuses include clinic scheduling, employee management, process improvements, and resource allocation to ensure alignment with our standards, policies, and procedures.

Key Responsibilities:

• Multi-Location Operations Management
• Oversee the daily operations of multiple clinics to ensure efficiency, client satisfaction, and consistent performance.
• Implement and monitor compliance with company policies, protocols, and regulatory standards across all locations.
• Conduct regular site visits to assess clinic performance and identify improvement opportunities.
• Scheduling and Staffing Optimization
• Develop and implement staffing and scheduling strategies to optimize coverage.
• Maintain adequate staffing levels during peak periods, special events, and promotions.
• Manage and approve clinic schedules to ensure compliance with labor budgets and service demands.
• Financial Performance and Reporting
• Report on clinic financial performance, including revenue targets, service utilization, and cost control.
• Implement strategies to increase profitability through expense management and operational efficiency.
• Work closely with clinic teams to ensure sales targets are met.
• Inventory and Resource Management
• Oversee inventory control across all locations, ensuring adequate stock levels of consumables and medical supplies.
• Implement inventory management procedures and conduct regular inventory audits to identify discrepancies and mitigate losses.
• Team Leadership and Development
• Provide guidance, coaching, and performance feedback to clinic managers and support staff to foster professional growth and leadership.
• Lead recruitment, onboarding, and training of new clinic team members.
• Foster a positive and collaborative work culture that aligns with the company’s values and service standards.
• Client Experience and Service Excellence
• Ensure a consistent and exceptional client experience across all locations, addressing service issues promptly and effectively.
• Collaborate with clinic managers to implement client feedback initiatives and continuously improve client satisfaction.
• Cross-Functional Collaboration
• Work closely with senior leadership, marketing, and medical directors to implement promotions, campaigns, and new service rollouts.
• Collaborate with finance and HR teams to align regional operations with corporate objectives and compliance.
• Process Improvement and Strategic Planning
• Identify opportunities for process improvements and standardization to increase efficiency.
• Participate in long-term strategic planning for clinic expansion, new initatives, and operational upgrades.

Key Performance Metrics:

• Revenue growth and profitability of the region
• Client satisfaction scores
• Staff productivity and retention rates
• Scheduling efficiency and labor cost management
• Inventory accuracy and cost control

What You’ll Bring:

• Education: High School diploma required; Bachelor’s degree preferred.
• Experience: Minimum of 5 years of relevant experience, ideally within retail, hospitality, or the spa industry. At least 3 years of experience in managing teams to achieve high performance.
• Leadership Skills: Proven ability to lead, coach, and develop employees to meet and exceed goals.
• Flexibility: Willingness to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Problem-Solving: Demonstrated ability to learn quickly, anticipate challenges, and develop effective solutions.
• Organizational Skills: Highly organized with the ability to manage multiple tasks simultaneously, maintain focus, and adapt to changing situations.
• Communication: Excellent written, verbal, and active listening skills with the ability to communicate effectively across all levels of the organization.
• Technical Proficiency: Proficient with computers and phone systems, including Microsoft Office (Word, Excel, Outlook), and capable of quickly learning new technologies. Experience with Zenoti a plus.

If you are a motivated leader with a passion for operational excellence and team development, we encourage you to apply and be part of our dedicated team.