Call Center Agent

About Us: At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our clients’ expectations. Our commitment to excellence is reflected in every project and interaction we undertake.

Position: Call Center Agent

Description: We are seeking a dedicated and energetic Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through effective communication. The ideal candidate will possess strong interpersonal skills and a passion for helping others

Responsibilities:

• Answer incoming calls in a professional and courteous manner.
• Assist customers with product inquiries and provide accurate information.
• Resolve customer complaints effectively while maintaining a positive attitude.
• Process orders, returns, and exchanges as per company policies.
• Maintain detailed records of customer interactions and transactions.
• Provide feedback on recurring issues to help improve service delivery.

Qualifications:

• High school diploma or equivalent; additional education or certifications are a plus.
• Proven experience in a call center or customer service role is preferred.
• Strong verbal and written communication skills.
• Ability to handle challenging customer interactions with patience and professionalism.
• Proficient in using computers and navigating multiple software applications.
• Excellent problem-solving skills and attention to detail.

Benefits:

• Competitive salary: $800 to $950 per week.
• Opportunities for career growth within the company.
• Health and wellness benefits.
• Paid time off and holiday pay.
• Friendly and supportive work environment.

Work Details:

• Work Type: In-person (the job is strictly on-site)
• Hours: Minimum 40 hours per week

Location:

• Atlanta, GA

Join our team at Ideaboxpro and be part of a company where excellence is more than just a goal—it’s our standard!