IT Support Engineer

We at PEI Group are looking for a IT Support Engineer to join our welcoming, diverse, and growing team based here in New York. Reporting to the Head of IT & Support, and working closely with out New York Office Manager, the IT Support Engineer will play a key role in providing first-line technical support to PEI staff based in the New York office. This role will be hands on, while contributing to global IT projects as required. Working as part of the IT team, the role will ensure seamless operation of IT systems, hardware, and software across the PEI network.

Key Responsibilities

End-User Support

• Provide first-line technical support in-person and remotely to resolve IT-related issues promptly.
• Troubleshooting user account or mailbox issues.
• Diagnosing laptop, desktop, and software-related problems.
• Addressing hardware peripheral concerns (e.g., monitors, docking stations).
• Deliver excellent customer service by ensuring timely responses and resolutions.

Hardware and Software Management

• Build, configure, and deploy laptops for new staff.
• Maintain, troubleshoot, and support office A/V equipment and meeting room technology.
• Manage and support office print devices and other hardware assets.

Vendor and Partner Collaboration

• Liaise with Managed Service Providers (MSPs) for escalated technical support.
• Manage relationships with local IT suppliers to ensure smooth service delivery.

Networking and Infrastructure

• Assist with network connectivity issues, including troubleshooting structured cabling.
• Support minor office network changes and upgrades as needed.

Project Involvement

• Contribute to global IT projects, assisting with deployments, updates, and other initiatives.

About You

Although we are keeping direct experience and knowledge requirements to a minimum, we do need you to demonstrate your capabilities in relation to the points listed under essential requirements in the person specification. You should be prepared to discuss illustrations of how your competencies have helped you to achieve positive results.

Essential Experience

• Proven experience in desktop support for Windows 10/11 environments.
• User and mailbox management within Microsoft 365 (M365).
• Hardware troubleshooting expertise (laptops, printers, A/V meeting room equipment).
• Experience managing hardware peripherals (e.g., monitors, docking stations).
• Basic knowledge of networking and structured cabling.

Essential Knowledge / Skills

• Strong interpersonal and customer service skills, with the ability to influence and engage others positively.
• Excellent problem-solving and troubleshooting abilities.
• Ability to organize, prioritize, and manage multiple tasks efficiently.
• Effective communication skills, both written and verbal.
• Proactive, with the ability to work independently and as part of a wider team.

Benefits

• Generous Leave: 24 days PTO (+10 public holidays), Holiday-Flex and a gifted December break.
• Volunteer Time: 4 days of volunteer leave per year to give back to the community.
• Comprehensive Benefits: Up to 56 hours sick time annually, Medical Coverage including prescription coverage varied by insurance carrier.
• Financial Perks: Employee Incentive Reward Scheme, Matched 401k & Family friendly policies.
• Employee Support: Employee Assistance Program to enhance employee’s wellbeing & Referral Scheme to help reward your network.

About Us

Who we are:

PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 490 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success.

What We Do

PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active – in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere – PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors.

At PEI we value diverse talent and welcome applications from everyone – regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this.

PEI Group supports flexible working arrangements, and we welcome career returners.