Supervisor UK

Role overview

Zizzi Restaurants is looking for a Supervisor to join its Birmingham team. This role pays £12.92 per hour plus tronc and other benefits. You will support the General Manager and Assistant Manager in delivering excellent guest experiences, keeping the front-of-house operation running smoothly, and helping maintain high standards across every shift. The company also offers support for career progression and development.

What the role involves

• Lead shifts confidently and keep both front-of-house and back-of-house teams coordinated so service runs efficiently.
• Coach the shift team to deliver the brand’s customer service approach and make sure guests enjoy a consistently positive experience.
• Support the front-of-house team in creating memorable moments for customers.
• Bring enthusiasm for food to both guests and colleagues, and help ensure every dish leaving on your shift meets the expected standard.
• Take ownership of the restaurant’s presentation and ensure daily operations follow the company’s processes, policies, and guidelines.
• Work closely with the full restaurant team to maintain strong service quality and take pride in the experience delivered to customers.

Benefits

• 50% discount for you and your friends at Zizzi and ASK Italian, including drinks.
• Free food on shift, plus heavily discounted menu items while working.
• Tronc earnings paid through a generous tipping system.
• Wagestream access so you can draw down wages you have already earned.
• Discounts on cinema tickets, travel sites, and major brands.
• Access to an online Zizzi community for rota and payslip information.
• Free Employee Assistance Programme with GP access and wellbeing support.
• 28 days of holiday, pro rata.
• Opportunities to grow and move forward in your career.
• Company pension contributions.
• Zizzi-branded T-shirts and aprons provided.

Values

The role is guided by Zizzi’s values: Growth, Individuality, Drive, Togetherness, and Fun. The business describes itself as a family where teamwork matters, customers are included, and the focus is on progress, authenticity, momentum, support, and enjoying the day-to-day.