Operations Manager

Role Overview

This opportunity is for an Operations Manager to lead service center activities for Amer and Tasheel operations in Dubai. The position is offered on behalf of a client that needs an experienced professional to manage day-to-day center performance, guide teams, and support continuous service improvement.

Compensation

The salary begins at AED 10,000 per month.

What You Will Do

• Oversee operations across government service centers, with a focus on Amer and Tasheel environments.
• Lead and support teams to ensure smooth service delivery.
• Track operational KPIs and work toward meeting performance targets.
• Identify and implement process improvements that raise productivity and efficiency.
• Strengthen the customer experience and maintain high service standards.
• Contribute to business improvement initiatives and better overall center performance.

Candidate Profile

• The ideal applicant should have prior hands-on experience in Amer, Tasheel, or similar government service centers.
• Solid background in operations management and team leadership is needed.
• Experience in measuring, reviewing, and improving operational KPIs is important.
• The role calls for a strong ability to streamline processes and improve service efficiency.
• A consistent focus on customer satisfaction and service quality is essential.
• Effective communication, sound problem-solving, and confident decision-making are key for success in this role.

Application Instructions

Interested candidates can share their CV by email and should include the job title in the subject line: Operations Manager – Service Center.