Operations Coordinator

Role overview

Spafax is looking for an Operations Coordinator to support its In-Flight Entertainment (IFE) operations team in Dubai. The role is centered on quality assurance, content tracking, file management, and day-to-day operational support so that airline passengers receive accurate, polished, and ready-to-launch entertainment content.

What you will do

• Carry out quality checks across IFE content, including the content grid, using a tailored checklist at the integrator rack facility so media files are ready to launch correctly for each new cycle.
• Spot any problems, inconsistencies, or issues and escalate them for action.
• Support the operations team by managing media orders, following up on missing assets, and coordinating file delivery.
• Review assigned media files for movies, television, and audio using the programme grid and checklist to confirm they are ready for upload to the airline system.
• Identify mistakes and bring them to the attention of the relevant internal teams to help resolve them quickly.
• Help the HQ metadata team with additional quality checks, including proofreading for spelling and grammar errors.
• Prepare accurate monthly reports and submit them on time for both internal department use and airline reporting.
• Take on other operational duties as needed.

Requirements

• Strong command of English, plus proficiency in at least one additional language.
• Advanced Excel skills, including functions such as VLOOKUP, and confidence working with spreadsheets accurately.
• High attention to detail and the ability to catch errors, inconsistencies, and technical glitches.
• Good communication, collaboration, and teamwork abilities, along with a proactive mindset.
• Strong organisational skills and time management to consistently meet monthly deadlines.
• Prior exposure to the IFE or media sector is preferred, though not essential.

Additional information

This is a full-time, on-site position based in Dubai, Dubai, United Arab Emirates.