Guest Relations Manager

Role Overview

This shipboard Guest Relations Manager position is based in Dubai, United Arab Emirates and is focused on delivering exceptional guest service in a luxury international setting. The role calls for a strong hospitality mindset, polished communication, and the ability to coordinate front office activity while supporting a culturally diverse team.

Qualifications

• Employment is shipboard.
• Ideally, candidates should bring 2 to 3 years of experience in a similar shipboard role, preferably within an international 5-star luxury environment.
• Fluent spoken and written English is essential, including the ability to understand and relay instructions clearly in both verbal and written form when dealing with guests and crew.
• Conversation-level ability in another language such as German, French, Spanish, or Mandarin is preferred.
• Working knowledge of Microsoft applications, Fidelio, and other hotel operating systems is required.
• A proactive approach to identifying and solving problems is important.
• The role requires cultural awareness and the ability to work comfortably across different cultural settings.
• Strong people skills are needed, along with the ability to guide, motivate, and develop a diverse workforce.

Key Responsibilities

• Deliver premium guest service with consistent attention to guest comfort, satisfaction, and wellbeing.
• Handle guest questions, requests, and complaints promptly, then ensure proper follow-through until the issue is resolved to the guest’s satisfaction.
• Keep the Hotel Director and relevant shipboard departments informed through clear, ongoing communication and feedback.
• Oversee the day-to-day running of the front office operation by coordinating, organizing, and supervising the team.
• Maintain thorough knowledge of ship facilities, ports of call, and onboard services.
• Plan and conduct training for reception staff to strengthen service quality, guest focus, product knowledge, and professional skills.

Additional Information

This opportunity is for shipboard employment. No salary, stipend, or number of openings was specified in the source information. The role appears to be a contract position with onsite work in Dubai.