Enterprise Implementation Project Manager

Role overview

FamilyWell Health is hiring an experienced enterprise implementation and project manager to join its Partner Success function. This is a high-visibility, high-responsibility position within a rapidly scaling Series A healthcare services company focused on expanding access to mental health support for women across the reproductive journey. The role reports to the CEO and Founder, Dr. Jessica Gaulton, and will initially lead the full launch of one enterprise health system partnership, with the potential to step into the primary relationship owner role after go-live to help drive ongoing performance, expansion, and partner satisfaction.

The position is designed for someone who enjoys both the structure of complex launch management and the relationship depth of strategic account ownership. The ideal candidate can coordinate across multiple teams, including Partner Success, Clinical Services, Clinical Operations, Product, and external stakeholders, while also leading business reviews with senior health system leadership.

About the company

FamilyWell Health is an AI-enabled mental health startup working to address the women’s mental health crisis by integrating high-quality, equitable, and affordable care directly into women’s health practices and health systems. Its virtual care model uses the Collaborative Care Model (CoCM) to deliver evidence-based support across the reproductive lifecycle, from fertility through menopause.

The platform brings coaching, therapy, psychiatry, and care coordination into clinical workflows so care is easier to access, covered by insurance, and financially sustainable for provider partners. The company reports that 95% of patients show clinical improvement within four months and is now expanding nationwide after its Series A funding round.

Location and role details

This is a remote-friendly position with travel to partner sites in Pennsylvania, New Jersey, Indiana, and Kentucky. The role sits within the Growth department and reports to the CEO. It is a full-time position.

Compensation is listed as a competitive annual salary of $100,000 to $120,000, based on experience, with potential performance bonus, along with a comprehensive benefits package.

What the role will cover

The position has two phases. In the first phase, you will own the end-to-end management of one of the company’s largest enterprise launches across multiple states. You will act as the central coordination point across internal teams and external partner teams, managing roughly 10 workstreams to keep deliverables on track. These workstreams include provider credentialing and enrollment, EHR and technology integration, clinical workflows, referral flow and patient communication, staffing and recruitment, training and onboarding, marketing and communications, contracting and financial terms, data and reporting, and partner success.

In the second phase, after launch success, the role may shift into ongoing partnership ownership. In that capacity, you would serve as the main contact for the account, run quarterly business reviews, track referral and enrollment performance, identify opportunities for expansion, and represent the partner’s needs internally. The long-term goal is to help strengthen and grow one of the company’s most strategic enterprise relationships.

Core responsibilities

• Create and maintain a detailed multi-state enterprise project plan with milestones, timeline management, and critical path oversight across all launch workstreams.
• Coordinate phased rollout sequencing and manage dependencies across teams, especially around provider credentialing and EHR integration.
• Own internal and external status communication, including milestone updates, issue escalation, and reporting for leadership.
• Keep workstream owners accountable and ensure open items are completed through to resolution.
• Spot risks early, escalate concerns with recommended fixes, and follow through on mitigation plans.
• Capture implementation processes and turn them into reusable playbooks for future enterprise launches.
• Act as the main contact for enterprise partners after launch.
• Develop strong relationships with partner executives, practice managers, and clinical champions.
• Prepare and lead quarterly business review presentations covering referral trends, enrollment performance, clinical outcomes, and growth opportunities.
• Track partner performance metrics and intervene early when results begin to slip.
• Identify ways to expand the partnership through additional locations, new service lines, or deeper clinical integration.
• Bring partner feedback back to internal leadership and ensure the partner voice is represented across the organization.

Requirements

• Minimum of 5 years of experience in multi-state healthcare implementation, enterprise account management, or healthcare operations.
• Proven history of leading complex healthcare projects with multiple workstreams.
• Track record of managing long-term client or partner relationships that produced measurable growth.
• Strong project management, coordination, and communication skills with the ability to manage many stakeholders and moving parts.
• Ability to switch between hands-on execution and higher-level relationship management.
• Experience using project management platforms and CRM tools, including HubSpot.
• Comfort working in ambiguity and adapting quickly as priorities change in a fast-paced startup environment.
• Preferred background in OB/GYN practices, women’s health, or behavioral health.
• Preferred familiarity with EHR systems, provider credentialing, or CoCM billing models.
• Preferred experience in partner success within a health services company.
• Preferred exposure to health system or MSO partnership management.

Perks and benefits

• Meaningful mission-driven work focused on improving women’s mental health and family wellbeing.
• Opportunity to help build and own the enterprise partnership function as the company scales nationally.
• Work with a strong, mission-aligned team that includes clinicians from leading academic medical centers.
• Competitive pay, equity, comprehensive benefits, and a 401(k) plan.
• Remote-friendly flexibility and a collaborative culture.
• The chance to directly support access to life-changing mental health care for thousands of women.

Values

• Compassion comes first in how the company serves women and families.
• Clinical decisions are guided by evidence and data.
• Equity and access are central to the mission.
• The organization values cross-functional teamwork across clinical, operational, and business groups.
• Continuous improvement is encouraged through feedback and rapid iteration.

Application details

The company is an equal opportunity employer and welcomes applicants from all backgrounds. Candidates should submit a résumé along with a short note explaining their interest in the role and describing a complex implementation or partnership they have managed, ideally involving multiple workstreams, cross-functional stakeholders, or coordination across multiple sites.

For safety, the company states that it will not ask for payment or sensitive personal details early in the process and will not conduct interviews over unsecured platforms. Official messages will only come from a company email address.

Additional notes

The role was described as high-accountability and high-visibility, with responsibility spanning both launch execution and long-term account growth. The company highlighted its Series A, VC-backed growth stage and its expansion across multiple states as part of the context for the position.