Desktop Administrator

About the role

Ryanair Labs is the technology and digital innovation arm of Ryanair, designed as a fast-moving startup operating within a larger company. The team is building travel technology that supports a better customer experience across Europe. More than 200 IT specialists are contributing to 30+ initiatives across the Dublin, Madrid, Wroclaw, and Portugal labs, and the organisation is continuing to expand its technical workforce.

The Infrastructure team is hiring a Desktop Administrator to join the IT Service Manager reporting line. This is a permanent position based in the Airside Building in Dublin, Ireland. The role supports the company’s desktop estate and wider end-user technology environment.

Key responsibilities

• Oversee the day-to-day upkeep and long-range planning of the desktop environment.
• Track desktop infrastructure performance and recommend improvements that raise efficiency.
• Review desktop applications and software patches to determine whether they can resolve existing issues.
• Handle Office 365 configuration for end users and clients.
• Prepare and deploy hardware images.
• Maintain strong working knowledge of Active Directory.
• Troubleshoot end-user issues by identifying whether the problem lies with the user, PC, network, or application.
• Manage the ticket queue, keep updates current, and work toward resolving incidents within agreed SLA targets.
• Install and troubleshoot network printers.
• Administer SCCM.
• Support ManageEngine ADSS.
• Provide assistance with mobile devices including iPad, iPhone, and Android hardware.
• Track and manage inventory across the full asset management lifecycle.

Requirements

• At least 3 years of hands-on desktop support experience in a busy IT setting.
• Practical SCCM experience, including peer caching setup and deployment of patches and updates across a network using best practices.
• ManageEngine ADSS experience is an advantage.
• Proven ability to diagnose and resolve PC issues both remotely and on site.
• Strong technical troubleshooting ability for computer hardware.
• Working knowledge of Active Directory, Windows 10/11, Microsoft 365, Citrix, printing systems, Symantec Antivirus, VPN, and SCCM.
• Strong communication and documentation skills.
• Ability to work well as part of a team.

Benefits and perks

• Competitive pay.
• Discounted and unlimited travel to more than 250 destinations.
• Hybrid working arrangement with up to 3 days working from home.
• Defined contribution pension scheme with employer match up to 5% or €5,000.
• Death-in-service cover worth up to 2 times annual basic salary.
• 20 days of annual leave, rising to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option to take up to 5 additional unpaid leave days each year.
• Cycle to Work scheme.
• Strong opportunities for career progression.

Competencies

Success in this role calls for planning, a strong sense of urgency, interpersonal effectiveness, and teamwork.

Additional information

Business unit: Office

Division: Labs

Employment type: Permanent