Cluster Manager - Gwalior

Role Overview

This position focuses on expanding and strengthening the franchisee network in the assigned region while supporting business growth in line with defined operating processes. The role is centered on franchisee acquisition, partner management, revenue delivery, and market expansion across the cluster.

Role Scope and Scale

• Total workforce: 800
• Department workforce: 45
• Existing active business partners: 30
• New franchisee acquisitions targeted: 8
• Productivity target: 10X
• Online revenue contribution: 60%
• Cross-sell target: 300

Business Context

The organization operates in broking and related financial services across equity, commodity, and currency segments. It functions in a highly regulated environment with oversight from multiple market and financial regulators, and is also subject to routine monitoring by stock and depository institutions. The business competes in a fragmented and highly competitive market, where the franchisee acquisition and management function plays a key role in widening reach and improving volumes across regions.

Primary Responsibilities

The Cluster Manager is expected to source, acquire, onboard, and manage franchisee partners while driving business growth and net revenue achievement. The role requires building relationships with both new and existing franchisees, supporting them in client acquisition, helping them scale operations, and ensuring the use of digital trading platforms. The position also involves close coordination with internal teams to complete registration, onboarding, compliance, surveillance, and support-related activities.

Business Growth and Revenue Delivery

The role owner must deliver revenue from mapped partners, maintain active partner engagement, and support the achievement of planned numbers through consistent business development efforts. The job also calls for identifying high-potential business locations, generating leads, and converting prospects into active franchisees.

Partner Support and Expansion

Existing franchisees need ongoing handholding for customer acquisition, revenue improvement, and business expansion. The role includes encouraging stronger traction across segments such as derivatives, commodities, and currency, as well as helping partners improve client activation and retention.

Digital Enablement and Cross-Sell

The position requires guiding partners and their clients toward mobile, web, and desktop trading channels to improve cost efficiency and reduce compliance risks. The role also includes training business partners on online trading tools and encouraging cross-sell of company products and third-party offerings through contests and capability-building initiatives.

Compliance and Risk Control

Strict adherence to compliance, statutory, and surveillance requirements is essential. The role requires regular coordination with franchisees to ensure order confirmation, proper documentation, risk control, and compliance with company policies and regulatory expectations.

Challenges in the Role

The role operates in a competitive environment where new franchisees may be difficult to win due to better commercial offers and technology from competitors. Market volatility, partner retention, transfer of business from converted franchisees, and maintaining a high activation ratio are all important challenges. The role also demands careful risk management, compliance adherence, and strong relationship handling to protect business quality.

Key Interactions

This position works closely with internal teams such as RMS, surveillance, compliance and legal, franchisee and customer care, onboarding, technology, and HR. Externally, the role engages with existing and prospective franchisees and keeps track of competitor activity, market trends, and local business intelligence.

Reporting Structure

The job holder reports to a Manager. No direct reports are specified for this position.

Additional Notes

This is a full-time, onsite role based in Gwalior, Madhya Pradesh.