Area Support Coordinator

About Messer

Messer, the world's largest privately owned industrial gas company, is a prominent supplier of industrial, medical, specialty, and electronic gases across the Americas. With over 125 years of industry expertise, Messer is committed to quality gas supply, related services, and technology through a widespread production and distribution system. Core company values include health and safety, environmental stewardship, and sustainability embedded in daily practices.

Why Join Messer?

• Messer is recognized as a Great Place to Work® certified organization.
• Generous paid time off including vacation and personal days available from the first year of employment.
• Competitive salary ranging from $55,435 to $73,913 accompanied by comprehensive benefits and a competitive pension plan.
• Strong focus on career development with training opportunities and tuition reimbursement programs.
• Employee referral program offering incentives for successful talent recommendations.
• Access to exclusive employee discounts on various products and services throughout Canada.

Role Purpose

The Area Support Coordinator role involves providing support across various locations and leading key retail projects and initiatives within the business.

Key Responsibilities

• Manage coordination of cylinder and hard goods inventories.
• Assist and support branch managers with payables and purchase order processing using Coupa.
• Provide training and support to agents using the Messer Agent system.
• Conduct customer site cylinder inventories including those at Messer agents.
• Support inventory management and back order resolution, stepping in for branch managers if needed.
• Deliver training on SAP, business processes, procedures, and product knowledge to current and new branch staff.
• Assist with implementation and rollout of retail strategies and goals.
• Contribute to achieving regional Key Performance Indicators (KPIs) at various locations.
• Coordinate and support retail branch physical inventory counts for both hard goods and gas products.
• Ensure business continuity by covering staff vacancies and providing vacation relief at branch sites.
• Conduct customer cylinder audits as necessary.
• Support and mentor new branch managers and inside sales staff, including driver coaching.
• Participate in regional special projects as assigned.
• Serve as a leader in promoting safety within the workplace.

Qualifications and Experience

• High School Diploma or GED required; Bachelor’s degree in administration preferred.
• At least two years’ experience in management or inside sales within an industrial environment.
• Possession of a DZ driver's license is mandatory.

Key Skills and Attributes

• Outstanding communication, interpersonal, and coaching abilities.
• Capacity to handle multiple duties and meet deadlines in high-pressure situations.
• Proficient computer skills, especially with SAP; familiarity with Microsoft Word and Excel is advantageous.
• Experience overseeing employee teams and a strong focus on delivering exceptional customer service.
• Knowledge of the gas and welding industry is considered a plus.
• Adaptability to new environments and ability to travel extensively, including on short notice.

Culture and Inclusion

Messer is devoted to fostering a diverse, respectful, and inclusive company culture that embraces varied perspectives and identities. The company aims to offer equal opportunities for all employees to thrive and develop their careers.

Additional Information

Messer prioritizes safety, integrity, and respect in all operations, encouraging innovative, efficient, and flexible solutions that benefit both customers and staff. The company offers competitive pay and benefits, consistent schedules, steady employment, and ongoing training for career progression. No AI tools or automation are employed in candidate screening or selection processes. Candidates needing application assistance or accommodations can contact the provided support line.