Tele Caller

About the role

This position is for a customer-oriented Telecaller within the post-possession support function. The role centers on reaching out to customers after they have received possession of their homes, resolving their concerns, and working closely with internal teams to deliver a smooth after-handover experience.

About the company

Gera Developments Private Limited is a long-established real estate company with a five-decade legacy in Pune. Known for innovation, transparency, and strong customer experience, the organization has delivered premium residential and commercial projects across Pune, Goa, Bengaluru, and California. Its work culture is driven by the philosophy of “Let’s Outdo,” which reflects its focus on raising standards in the real estate sector.

The company has introduced several industry firsts, including India’s first 5-year warranty on real estate in 2004 and the country’s first and only 7-year real estate warranty. It also launched ChildCentric Homes in 2014, along with other well-known product lines such as Intelliplexes, SkyVillas, and The Imperium series. In its 50th year, it introduced Gera’s Home Equity Power to help customers manage financial emergencies with greater flexibility.

The organization has been recognized multiple times by Great Place to Work, including repeated recognition among the top 10 mid-size organizations, and continues to be listed among India’s top mid-size workplaces. It has also been acknowledged for innovation and workplace culture in real estate and values service excellence, product innovation, marketing strength, and brand-building.

Role summary

The Telecaller will act as the first point of contact for customers after possession, ensuring their questions, complaints, and service requests are handled efficiently. The role requires regular follow-up, coordination with multiple departments, proper CRM updates, and timely escalation of unresolved matters.

Key responsibilities

• Place outbound calls to customers after possession to collect feedback and understand concerns.
• Serve as the main contact for post-possession questions, service requests, and issue tracking.
• Track and follow up on pending complaints, snag-related corrections, maintenance concerns, and documentation matters.
• Work with teams such as Projects, Maintenance, Facilities, Legal, and CRM to close issues on time.
• Record customer conversations, complaints, and resolutions accurately in the CRM system.
• Run satisfaction checks and capture customer feedback through surveys.
• Escalate urgent or critical issues to the relevant stakeholders within the required timelines.
• Keep customers informed about the progress of their requests and complaints.
• Maintain service quality and ensure response timelines are met.
• Prepare periodic updates and reports on customer interactions and complaint closures.

Requirements

• A graduate in any discipline.
• Strong spoken communication skills in English, Hindi, and Marathi.
• Good ability to manage customer relationships and handle conversations professionally.
• Comfort with multiple follow-ups while maintaining accurate records.
• Working knowledge of MS Office and CRM tools.
• Solid coordination and problem-solving abilities.

Eligibility

Any graduate can apply for this position.

Additional information

This is a full-time, onsite role based in Pune, India. The role is focused on post-possession customer support and may involve regular coordination across internal departments to resolve customer concerns efficiently. No salary, stipend, notice period, or joining timeline was specified in the source.