Jr Customer Service Executive - Provisioning & Configuration

About the CompanyTata Communications is focused on transforming connectivity through innovation, intelligence, and a broad portfolio that includes cloud, mobility, IoT, collaboration, security, media, and network services. The company’s vision is to help build a new era of communications.Role OverviewThis role supports provisioning and configuration activities for international customers, with an emphasis on smooth service delivery, order coordination, and customer communication.Key ResponsibilitiesSupport delivery operations for international clients.Handle OLO delivery management and coordinate end-to-end order execution.Make sure installation-related tasks are completed within agreed service timelines.Keep customers informed throughout the process through clear and timely updates.Check and confirm customer-side readiness for service activation.Work with suppliers and field teams to arrange resources for priority orders.Escalate issues appropriately by following the defined escalation path.Use logical thinking and coordination skills to keep delivery activities on track.Requirements0 to 1 year of experience in the telecom or ISP domain.Basic understanding of telecom standards and protocols.Working knowledge of Microsoft Office applications.Strong verbal and written communication skills.Ability to collaborate effectively with team members and stakeholders.Ownership and responsiveness toward assigned tasks.Good sense of teamwork and customer satisfaction focus.Other RequirementsShould be able to manage tasks with a logical and organized approach.Must be comfortable working with internal teams, external partners, and customers.LocationChennai, Tamil Nadu, IndiaEmployment DetailsThis is a full-time, onsite role.