IT Support – Roving / Floor Support

Role Overview

We are seeking a proactive IT support specialist to keep service-center technology running smoothly by delivering hands-on assistance directly on the floor. The role focuses on fast troubleshooting, immediate intervention for urgent issues, and minimizing interruptions to operations.

Key Responsibilities

• Move across the service center floor to spot and resolve IT problems before they are formally raised as tickets.
• Respond quickly to urgent or critical incidents that affect several agents at once.
• Carry out rapid swaps and replacements for hardware such as headsets, cables, peripherals, and similar devices.
• Assist supervisors and managers with routine technology-related needs throughout the workday.
• Keep operational disruption to a minimum through prompt response and proactive problem solving.

Requirements

• A diploma or bachelor’s degree in IT or a closely related discipline.
• 3 to 5 years of experience in desktop support or field services.
• Bilingual fluency in Arabic and English is mandatory.
• CompTIA A+ or an equivalent certification is preferred.
• Practical troubleshooting experience with workstations and peripheral devices.
• Good understanding of desktop support environments.
• Ability to provide fast, on-site technical assistance.
• Strong communication and coordination abilities.

Additional Information

This position is based in Qatar and is a full-time onsite role.