Freight Forwarding Logistician

Role Overview

As a Freight Forwarding Logistician, you will report to the Freight Manager and take ownership of reviewing and processing international ocean import cargo transactions, along with coordinating bookings for a dedicated client portfolio.

Key Duties

• Act as a main contact for clients by responding promptly, supporting their needs, and building strong working relationships through clear communication.
• Support the planning and coordination of operational logistics across different supply chain teams.
• Keep communication flowing with freight coordinators to help ensure seamless coordination between departments and facilities.
• Track shipment progress and keep freight status information current so deliveries and receipts stay on schedule.
• Compile and share freight reports whenever required.
• Organize and preserve freight-related documents, records, and logs as needed.
• Refresh worksheets and specifications with current freight operation status, shipment rates, and other logistics details.
• Take on additional responsibilities as assigned.

Requirements

• You should have at least 4 years of experience working in operations within a freight forwarding setting.
• You should also bring a minimum of 4 years of customer service experience.
• A college diploma in Supply Chain Management or International Transportation and Customs is mandatory.
• Experience using CargoWise One or a similar platform will be considered an advantage.

Skills & Traits

• Ability to build trust and maintain strong client relationships
• Strong verbal and written communication
• Careful listening and needs assessment
• Team collaboration and independent work habits
• High attention to detail
• Excellent organization and record-keeping
• Shipment monitoring and freight tracking
• Logistics coordination
• Report preparation
• Documentation management

What the Employer Offers

• Inclusive workplace that values diversity and equal opportunity
• Competitive pay package
• Full benefits coverage, including fitness reimbursement programs
• Education reimbursement support
• Support for maintaining a healthy work-life balance
• A collaborative environment focused on innovative and efficient client service