Employee Experience Coordinator

About LEAP

LEAP is a global leader in legal practice management software and operates as part of ATI, one of the world’s largest LegalTech groups. For more than three decades, the business has continued to refine productivity tools that help lawyers and their teams work better. Its software is used by more than 71,000 legal professionals across small and medium-sized firms.

With a team of over 1,000 ambitious and supportive people across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP offers the pace and energy of a fast-growing technology company.

The People Team

The People team supports LEAP’s growth by creating an environment where employees feel supported, empowered and able to do the best work of their careers. From day one through to the final day, the team focuses on making every employee experience count.

Role Overview

As Employee Experience Coordinator, you will help shape what it feels like to work at LEAP from the moment a person accepts an offer. This is a practical, high-energy role sitting at the point where people experience and creative communication meet. You will help design and deliver thoughtful, well-run and memorable experiences for employees across Australia and New Zealand.

You will support key workplace moments such as onboarding, milestones, celebrations, cultural activities and community initiatives. You will also help share the company culture through warm, human content on the intranet and other internal channels. Based in Sydney, you will work in a hybrid environment and collaborate with teams locally and across other offices and regions.

This role would suit a curious, proactive self-starter with creative instincts who wants to build a career in people, employee experience or organisational development. AI is part of the way LEAP works, so you should be comfortable using it to work more efficiently and explore new ways of doing things.

Key Responsibilities

• Design and deliver memorable employee moments, including onboarding, celebrations and milestone activities.
• Coordinate recognition, benefits and merchandise programs so they stay organised and meaningful.
• Handle the planning and logistics needed to keep employee experience initiatives running smoothly.
• Create engaging internal content that reflects LEAP’s culture in a warm and human way.
• Work with colleagues across Sydney and other locations to support shared initiatives.
• Spot opportunities to celebrate people and turn ideas into action.
• Use AI tools throughout your day to improve efficiency and make space for more human interaction.

What You Bring

• Strong interest in people-focused work and in creating positive employee experiences.
• Some background in people, marketing, events or a similar field.
• Clear written communication and an eye for creative presentation.
• The ability to build trust quickly and work well with colleagues at different levels.
• A positive, energetic and practical approach to getting things done.
• Good organisation, follow-through and the ability to manage several tasks at once.
• Strong attention to detail.
• A hands-on mindset and a willingness to take initiative.
• A growth mindset with openness to feedback and continuous learning.
• Enthusiasm for using AI in smarter ways.

Ideal Personal Traits

• You notice the small details that shape how people feel, from a remembered name to a ready onboarding pack.
• You enjoy bringing people together and seeing events or celebrations succeed.
• You stay organised naturally and can manage multiple priorities without losing track.
• You communicate with clarity and warmth, both verbally and in writing.
• You take initiative and move forward without waiting to be asked.
• You are open-minded and look for smarter or kinder ways to work, including with AI.

Why Join LEAP

• Your work contributes to a purpose that matters: helping lawyers support people in their communities.
• You will have trust and autonomy, with the opportunity to work on large and complex projects.
• You will join a team of genuine, passionate people who enjoy what they do.
• Flexible and hybrid working options are available, with Sydney as the preferred base.
• There are strong opportunities to grow your career and expand your path based on your interests.
• The workplace includes celebrations, socials, sports teams, and access to sailing and yacht events.
• Wellbeing support includes one additional paid wellbeing day each year, a free gym membership, a corporate dental plan and weekly in-office massages.
• The office is newly built and well equipped, with weekly catered breakfast and lunch, a fully stocked kitchen and an on-site barista.
• Employees can access LEAP Home, a program designed to support the purchase of a primary residence.

Additional Information

This role is based in Sydney, New South Wales, Australia. The position is full-time and onsite, with flexibility and hybrid working options mentioned in the role details and benefits. No salary, vacancy count, specific start date or application deadline was provided in the source.