Customer Service Assistant

About the role

One Stop, part of the Tesco group, is hiring a Customer Service Assistant for its Solihull store. This position sits in a busy retail setting where each shift can bring different tasks and priorities. The role is central to the store’s daily running, combining customer interaction, shelf replenishment, payment handling, and maintaining a neat and welcoming store environment.

Customer experience is a major focus of this job. You will be expected to look for ways to improve service through coaching, feedback, and a helpful approach on the shop floor. You will also play a part in keeping the store safe, organised, and enjoyable for both customers and colleagues.

Key duties

• Serve customers with a friendly, confident approach and aim to deliver excellent service.
• Encourage shoppers to share feedback through the customer survey process.
• Work across multiple areas of the store, including online orders, tills, replenishment, vending, and stock routines.
• Apply the training provided to work safely at all times.
• Take part in seasonal, community, and charity activities that help create an inclusive atmosphere.
• Understand the store’s performance and contribute to delivering profit.
• Represent the company values, make people feel welcome, and follow store policies consistently.
• Clock in and out at the beginning and end of each shift to ensure correct pay.
• Protect yourself, colleagues, and customers by following security rules and using safety equipment where available.
• Follow the Challenge 25 policy when selling age-restricted products.
• Respond promptly to assistance requests or issues at self-service checkouts and explain actions clearly to customers.
• Keep the shop floor clean, tidy, and well organised, with aisles kept clear.
• Where needed, lead the shift in the absence of the Shift Leader or Store Manager.
• Follow all training and procedures to keep the store, customers, and team safe and compliant.
• If the store includes a Post Office Local, handle day-to-day Post Office work and complete the required Financial and criminal conviction background checks; if these checks are not passed, the offer will be withdrawn.

What’s in it for you

One Stop describes itself as a community-focused retailer that aims to make everyday life easier through value products and helpful service. As part of the Tesco group, it combines the resources of a larger organisation with the feel of a local neighbourhood store. The business says it is passionate about building a welcoming place for customers and colleagues and is keen to hear from people who want to grow with the team.

Flexible working

The company says it is open to discussing flexible working arrangements throughout the application process. It recognises that people may be balancing different life stages and responsibilities, including study, parenting, caring duties, retirement transitions, or other personal situations.

Benefits

Colleagues are offered a range of benefits, and the full list is available on the careers page. One Stop notes that, although it is part of the Tesco group, it operates as an independent business and its benefits may differ from Tesco’s own colleague package.

Community involvement

Community support is an important part of the organisation’s identity. The company has raised more than £10.4 million for good causes over the past decade and has helped provide the equivalent of 1.6 million meals through partnerships with FareShare and Olio. Team members are encouraged to support causes they care about through fundraising and local community activity.

Diversity and inclusion

One Stop says everyone is welcome and aims to provide a workplace built on fairness, respect, and inclusion. It is a Disability Confident Leader at Level 3 and offers reasonable adjustments during recruitment, including interviews, to help ensure equal access to opportunities. The company also supports colleague networks for Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

Other information

The company may close the vacancy before the stated closing date if it receives a successful application early, so applicants are encouraged to apply as soon as possible.