Associate Center Manager

Role overview

The Associate Center Manager serves as the on-ground representative of a Cultfit centre, ensuring members receive a smooth and engaging experience while also supporting revenue growth and strong day-to-day operations. The role calls for clear ownership, a customer-first mindset, and the ability to maintain an upbeat, service-oriented fitness environment.

Sales and business growth

• Take responsibility for monthly targets related to memberships, renewals, and upgrades.
• Convert walk-ins and trial visitors into members through effective consultations and follow-up.
• Handle the full membership conversion workflow, making sure portal records and documentation are complete, accurate, and consistent.

Centre operations management

• Use the required checklist system to keep daily centre operations running smoothly.
• Monitor class timetables, trainer attendance, and readiness of each session.
• Carry out everyday facility checks to ensure cleanliness, safety, and brand standards are maintained.
• Track essential stock such as first-aid supplies and water, and arrange replenishment in time.
• Resolve issues connected to attendance, bookings, equipment, or general facility operations.

Member experience and engagement

• Develop strong relationships with members and help create a warm, community-focused atmosphere.
• Handle escalations and support a smooth experience before, during, and after classes.
• Collect feedback from members and trainers, record it properly, and use it to improve service quality.
• Represent Cultfit at the centre and uphold the expected service standards at all times.

What success looks like

• Targets for sales and conversions are consistently achieved or exceeded.
• The centre runs in a smooth, compliant, and high-performing manner.
• Member satisfaction, retention, and NPS remain strong.
• The centre maintains a positive ambience, good audit outcomes, and operational discipline.

Qualifications and skills

A bachelor’s degree or diploma is required. Candidates should bring 2 to 5 years of experience in sales, operations, hospitality, retail, or other service-focused roles. Strong communication, customer handling, ownership, and problem-solving abilities are important. A genuine interest in fitness, wellbeing, and community building is an advantage.

Why join Cultfit

• Access to comprehensive health insurance and wellness benefits.
• Complimentary access to Cultfit workouts, supporting your own fitness goals.
• Opportunity to contribute to Cultfit’s mission to make health easier for millions of people.
• Exposure to sales, operations, customer experience, and business performance.
• A high-growth workplace with performance-based progression.