Area Manager, FC

Role overview

As an Operations I Manager, you will partner with the India leadership team to refine existing processes and systems, cut down defects, and improve how customers are served. The role calls for data analysis, collaboration across functions, and the ability to propose and test improvements that support the company’s customer-first vision. Depending on business requirements, this job family may place you in one of three positions: area manager, operations manager, or station manager. The core expectations, basic qualifications, and preferred capabilities are common across all of them.

The team is seeking people with strong potential who are adaptable, innovative, and able to think ahead. This is a hands-on leadership role where you will work on strategic, revenue-impacting projects and use Lean principles to improve operational performance.

Key expectations

• Bring a strong sense of ownership and accountability.
• Use analytical thinking to identify issues, trends, and improvement opportunities.
• Communicate key data clearly and concisely.
• Be eager to understand complex processes and systems in depth.
• Commit to long-term growth through multiple assignments within India Operations.
• Work effectively with large teams and show leadership capability.
• Lead associate teams with guidance from experienced managers.
• Be prepared for a 24x7, 365-day operations environment, including night shifts and weekly off changes.
• Perform as an on-floor, physical operations leader from day one.
• Be open to relocation based on business needs.

Area Manager responsibilities

In a fulfilment center or office setting, the Area Manager spends time on the floor reviewing processes, running audits, and coaching associates.

• Use detailed data analysis to spot patterns and support kaizen-driven improvements.
• Work closely with a wide range of stakeholders and drive several initiatives at once.
• Join leadership forums such as daily deep dives and site business reviews, and help decide improvement priorities.
• Implement quality practices such as 5S.
• Support, coach, and motivate hourly team members.
• Manage safety, quality, productivity, and customer delivery commitments.
• Partner with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to build plans that meet business goals.

Operations Manager responsibilities

• Reduce customer and seller service contacts.
• Analyze concessions, identify defect drivers, and improve customer experience.
• Learn floor operations from experienced managers and progressively run shifts independently.
• Track partner performance across carriers and third-party partners.
• Address transportation and supply chain challenges in new geographies.
• Build, review, and pilot operating plans through market and competitive analysis.
• Identify and prevent financial leakage in partner operations.
• Improve the customer returns journey.
• Raise operational efficiency and quality metrics across fulfilment, transportation, customer service, and seller service.
• Study third-party seller fulfillment and create stronger operating mechanisms.
• Work across retail, FBA, customer service, and transportation teams to improve fulfillment center metrics.
• Handle data processing, quality supervision, and continuous improvement activities.

Station Manager responsibilities

• Design the transportation flow from fulfilment centers to delivery stations.
• Provide practical input to routing teams to improve delivery to customer addresses.
• Ensure sufficient delivery bandwidth in the city during peak demand.
• Review station supervisor performance and mentor them for stronger execution.
• Keep improving delivery processes to achieve lasting performance gains.
• Study reports to find bottlenecks and remove performance gaps.
• Apply formal process control and improvement methods such as Kaizen.

Qualifications

• At least 1 year of employee and performance management experience.
• Bachelor’s degree or equivalent, or more than 2 years of Amazon blue badge/FTE experience.
• At least 1 year of experience with performance metrics, process improvement, or Lean methods is preferred.

Additional information

This is a full-time role based in Bengaluru, Karnataka, India, and the employer is ASSPL - Karnataka. The job ID is A10441646.

Accessibility notice

If you need a workplace accommodation or adjustment during the hiring process, including support for the interview or onboarding stages, accessibility help is available through the company’s accommodation process.