Technical Product Manager

About the company

Rithum is a commerce network focused on helping brands, suppliers, and retailers work together more effectively to create smooth e-commerce experiences. Its platform is built to help customers grow faster, run operations more efficiently across channels, expand product assortments, and improve margins.

The company supports more than 40,000 businesses across hundreds of channels, representing over $50 billion in annual GMV. Its commerce, marketing, and delivery solutions are designed to improve the full shopping journey from discovery through purchase and fulfillment.

Role overview

Rithum is looking for a Technical Product Manager who can drive strategic product work from concept to launch. In this role, you will build a strong understanding of platform capabilities and constraints so you can turn business priorities into precise technical requirements. You will manage initiatives end to end, from roadmap planning and release preparation through post-launch support and enablement.

You will work across Product, Engineering, Data Science, UX, and Client Success to prioritize work and ship meaningful solutions. The role also requires using data, customer feedback, and market insight to guide product direction, increase product value, and improve adoption.

Responsibilities

• Assist the Senior Product Manager with strategic operational workstreams.
• Convert business priorities into detailed technical product requirements, user stories, acceptance criteria, and delivery plans while leading scoping discussions and producing clear written outputs.
• Work with Product, Engineering, Data Science, UX, and Client Success teams to define priorities and deliver high-impact features.
• Own execution across discovery, planning, development, testing, release, and post-launch improvement, including roadmap delivery, release readiness, documentation, and enablement.
• Set up and manage a regular process for intake and triage of enhancement requests and operational work, capturing context, business impact, dependencies, and recommended priority for leadership review.
• Maintain a prioritized view of the main platform risks and recurring operational issues, escalating concerns early to product leadership to support decision-making.
• Coordinate timelines, dependencies, risks, status updates, and alignment across multiple cross-functional initiatives.
• Use data, client input, and market signals to shape product choices and improve feature effectiveness.
• Own product documentation, release notes, internal enablement content, and stakeholder communication.
• Support discussions with clients and internal stakeholders to clarify needs, validate use cases, and encourage successful adoption.
• Apply AI tools such as ChatGPT, Copilot, Claude, and similar platforms to improve speed and quality in drafting, analysis, prompt design, and documentation.

Requirements

• At least 2 years of experience in Technical Product Management, Product Management, or technical project leadership within a software company.
• Background in data, AI, e-commerce, marketplace, pricing, or content optimization products is preferred.
• Experience collaborating with Engineering and Data Science teams on APIs, data workflows, analytics, or automation capabilities.
• Proven ability to turn unclear requests into structured requirements such as user stories, acceptance criteria, and documentation, and to move work through cross-functional teams to completion.
• Ability to read and interpret API documentation and technical requirements, including REST basics, authentication patterns, payloads, and webhook fundamentals.
• Bachelor’s or advanced degree in a related field is preferred.
• Experience with the Rithum for Brands (ChannelAdvisor) platform is preferred.
• Founders' mindset or strong intrapreneurial approach is preferred.
• Experience using AI tools for documentation, requirements gathering, or solution building is preferred.
• Exposure to integration-heavy environments involving APIs and webhooks is preferred.
• Familiarity with delivery and operations tools such as JIRA, Notion, backlog management tools, documentation tools, and basic data analysis is preferred.
• Up to 10% travel is required.
• This role may involve duties that change over time as business needs evolve.

Perks and benefits

• Remote-first working model with support for work-life balance.
• Competitive pay and total rewards package.
• Medical, dental, and vision coverage with affordable plans and company HSA contributions starting on day 1.
• 6% 401(k) match.
• Generous leave package including 20 days of PTO, 9 company-paid holidays, 2 paid floating holidays, 7 paid sick days, 2 wellness days, and 1 paid volunteer day; PTO increases to 22 days after 3 years and 25 days after 5 years.
• 12 weeks of primary caregiver leave and 4 weeks of secondary caregiver leave.
• Accident, critical illness, and hospital indemnity insurance.
• Pet insurance.
• Legal assistance and identity theft protection plans.
• Life insurance equal to 2x salary.
• Access to the Calm app and the Employee Assistance Program.
• Remote work internet stipend of $65 per month.
• Culture and team-building activities.
• Tuition assistance.
• Career development opportunities.
• Charitable contribution match up to $250 per year.
• Expected discretionary bonus of 10% of annual base salary.

Additional information

Rithum operates as an AI-first organization, so employees are expected to use AI and technology to improve efficiency, streamline workflows, and build scalable ways of working.

The expected base pay range for this position is $75,000 to $130,000 per year. Final compensation may vary based on location, skills, and relevant experience.

Rithum is an equal opportunity employer and evaluates all applicants based on qualifications, merit, and business need. The company also provides reasonable accommodations for qualified applicants who need assistance during the interview or application process.

The employer notes that the job description is not intended to include every possible duty, and responsibilities may change with or without notice.

Team members can expect a transparent and inclusive culture, accessible leadership, and an environment that supports ambitious career growth. The workplace emphasizes collaboration, trust, and balance for employees and their families.