Provider Relations Support Specialist

Role overview

This opportunity is posted on behalf of a partner organization that will handle applications and all subsequent hiring steps. The employer is seeking a Provider Relations Support Specialist located in the United States.

The role focuses on supporting provider relations, contracting, credentialing, and regulatory activities in a healthcare-centered setting. You will help keep provider onboarding, payer communication, document control, and compliance workflows accurate and efficient. The job involves working across several systems and partnering with internal teams to strengthen relationships with healthcare providers and payer organizations. It suits someone who is highly organized, detail-focused, and comfortable balancing a range of administrative and operational tasks. To do well in this position, you should communicate clearly, work accurately, and manage confidential information with care and professionalism.

Key accountabilities

• Handle incoming and outgoing mail and electronic correspondence tied to payer communication, regulatory updates, provider contracts, and compliance records, including sorting, routing, and tracking.
• Keep both digital and paper filing structures well organized so provider files, contract documents, notices, and operational records can be retrieved easily.
• Process requests for access to payer, credentialing, and regulatory systems, and keep permissions and credential records accurate and secure.
• Identify and help resolve system access problems by working with external payer contacts on account-related issues.
• Assist with provider contracting by formatting, preparing, sending, and monitoring contracts, amendments, and related supporting documents.
• Support onboarding for providers, update demographic information, track contract status, and manage directory update requests required by payer groups.
• Coordinate responses to payer attestations and help ensure that required training is completed by the appropriate team members.
• Watch shared inboxes connected to contracting, credentialing, and regulatory matters, and make sure responses and follow-ups happen promptly.
• Help prepare for audits by organizing files, checking information, and maintaining accurate records.
• Contribute ideas and actions that improve workflows, operational accuracy, and service quality.
• Take on other administrative and operational assignments as needed while upholding strong ethical and professional standards.

Requirements

• A high school diploma or equivalent is required; an associate degree in healthcare, business, or a related area is preferred.
• At least 1 to 2 years of experience in administrative support, healthcare operations, provider relations, contracting support, or a similar function.
• Strong organization and time management abilities, with the capacity to juggle several priorities at once.
• Clear written and verbal communication skills and the ability to interact professionally with internal teams and outside stakeholders.
• Working knowledge of Microsoft Office tools, including Word, Excel, and Outlook.
• Comfort using web-based platforms, payer portals, and digital document management systems.
• High attention to detail and a strong commitment to keeping records and documentation accurate.
• Ability to treat confidential and sensitive information with discretion and professionalism.
• Prior exposure to healthcare payer operations, provider network management, credentialing, contracting, or regulatory work is preferred.
• Understanding of healthcare privacy requirements and experience handling protected information is an advantage.
• A proactive approach and willingness to support process improvements and cross-functional collaboration.

Compensation and benefits

The role starts at an hourly rate of $22.00, with possible additional pay depending on experience, qualifications, and location. There is also potential eligibility for performance-based bonuses and incentive plans.

• Medical, dental, and vision coverage
• Wellness programs, mental health support, and employee assistance resources
• Paid parental leave and paid leave for qualifying life events
• 401(k) retirement plan with immediate company matching
• Financial planning support and employee discount programs
• Paid time off and holiday benefits
• Flexible work arrangements and scheduling options where available
• Tuition reimbursement, professional development, and career growth opportunities
• Mentorship, ongoing learning, and training support
• Employee recognition, awards, and milestone celebrations
• Team-building events, volunteer opportunities, and a collaborative culture
• Inclusive workplace focused on wellbeing, engagement, and belonging

Application and privacy information

Applications are reviewed through the partner company’s hiring process. The application may be screened using AI-supported tools to help evaluate fit, check consistency, and identify verification signals in submitted materials, but final hiring decisions are made by people.

By submitting an application, candidates acknowledge that personal data may be processed to assess candidacy and shared with the hiring employer under applicable data protection principles, including legitimate-interest and pre-contractual grounds where relevant. Applicants may exercise data rights such as access, correction, deletion, and objection at any time.