Operations Supervisor

About ZEISS Vision Care

ZEISS Vision Care is a prominent entity within the global ZEISS Group, a technology enterprise renowned in the optics and optoelectronics sectors. With a history dating back to 1846 in Germany, ZEISS generates substantial annual revenue and operates across numerous countries. As a company owned by the Carl Zeiss Foundation, ZEISS is dedicated to responsible business practices and invests significantly in research and development to foster innovation and address global challenges. ZEISS Vision Care MENA specifically delivers advanced vision solutions throughout the region, emphasizing quality, reliability, and operational excellence. The company cultivates a collaborative atmosphere where employees are encouraged to take initiative and contribute to customer and business success.

Purpose of the Role

The Operations Supervisor will lead the daily operations of the Central Edging Facility (CEF), ensuring high standards of efficiency, quality, and customer service. This role is crucial for optimizing workflows, managing and developing the CEF team, maintaining accurate inventory, and ensuring timely order fulfillment. The supervisor will collaborate with various departments to drive continuous improvement, uphold ZEISS global standards, and enhance the customer experience by leveraging operational data and insights.

Key Responsibilities

• Oversee daily operations of the Central Edging Facility, ensuring smooth execution and resource allocation based on priorities.
• Set team objectives, monitor performance against company goals, and ensure adherence to the First Come, First Serve (FCFS) principle for job processing.
• Conduct regular team meetings, communicate priorities, and follow up on action items.
• Identify and implement process improvements to boost efficiency and service delivery.
• Ensure compliance with ZEISS global quality standards and operational procedures, overseeing quality control and reporting.
• Monitor turnaround times and delivery performance to meet customer commitments, investigating and resolving operational issues.
• Lead, coach, and develop the CEF team, fostering a culture of accountability and continuous improvement.
• Manage laboratory workflows, job distribution, and daily activities, ensuring accurate record-keeping.
• Oversee the maintenance and calibration of laboratory equipment and ensure adequate supply of consumables.
• Optimize inventory levels through effective planning and monitoring, analyzing consumption trends, and coordinating replenishment.
• Lead inventory counts and resolve discrepancies, ensuring accuracy and integrity of records.
• Coordinate logistics activities, including transportation and warehousing.
• Monitor operational performance and prepare reports using Excel and Power BI, providing insights for planning.
• Ensure compliance with safety regulations, company policies, and industry standards, promoting a safe working environment.
• Identify operational risks and implement mitigation strategies.

Required Knowledge & Experience

• Associate's or Bachelor's degree in Optical Dispensing, Optometry, Supply Chain, Operations Management, or a related field.
• Demonstrated experience in optical operations, customer service, laboratory operations, or operational leadership.
• Proven ability in team management, workflow coordination, and driving operational performance.
• Familiarity with optical fitting processes, lens types, and frame adjustments is beneficial.
• Experience in managing inventory, logistics, and service delivery.
• Proficiency in using reporting and analytical tools for decision-making.

Knowledge, Skills & Competencies

• Strong leadership and people management capabilities.
• Excellent verbal and written communication skills with a customer-centric approach.
• Advanced analytical thinking and problem-solving skills.
• High proficiency in Microsoft Excel and Power BI.
• Exceptional organizational and planning skills with keen attention to detail.
• Ability to manage multiple priorities in a fast-paced setting.
• Effective collaboration skills across different functions.
• Proactive approach focused on continuous improvement.
• Solid understanding of quality standards and process compliance.
• Technical knowledge of optical products and laboratory operations.

What ZEISS Offers

• A role within a leading global optics and vision care company.
• A dynamic and collaborative work environment.
• Exposure to world-class operational standards and technologies.
• Opportunities for professional development and career advancement.
• Direct contribution to customer satisfaction and operational excellence.
• A culture that values innovation, quality, and continuous improvement.

Diversity & Inclusion

ZEISS is committed to diversity and inclusion, welcoming applications from all individuals regardless of gender, nationality, ethnic or social origin, religion, philosophy of life, disability, age, sexual orientation, or identity.