Implementation Coordinator

Role Overview

Vontier is hiring an Implementation Coordinator to oversee the delivery of Teletrac Navman solutions across the ANZ region. The position is focused on end-to-end installation coordination, with responsibility for making sure projects are completed accurately, efficiently, and in line with service commitments.

This role involves managing work orders, organising installers and contractors, monitoring progress, and keeping customers and internal teams informed. It suits someone who is highly organised, detail-focused, comfortable in a fast-moving environment, and motivated by strong service outcomes.

Key Responsibilities

• Support and coordinate the rollout of Teletrac Navman solutions.
• Oversee installation tasks and ensure they are delivered within agreed service levels.
• Prepare and update work orders with correct customer and asset information.
• Plan installer schedules and allocate jobs based on requirements.
• Monitor installation status and chase any overdue or incomplete work.
• Handle rebooking for failed appointments and work through scheduling conflicts.
• Keep systems updated accurately and manage assigned queues.
• Maintain clear communication with installers, contractors, customers, and internal stakeholders.
• Spot complex or high-risk jobs and raise them appropriately.
• Assist with larger project coordination, scheduling, and status updates.
• Contribute ideas and actions for improving processes.
• Help with capacity planning and installation scheduling.
• Provide support with case handling and parts coordination when needed.
• Check work order completion and make sure administrative and financial steps are ready for closure.
• Collect customer feedback and support other internal teams as required.

Required Skills and Attributes

• Strong customer service orientation and clear communication skills.
• Excellent organisation and close attention to detail.
• Ability to handle several priorities in a busy environment.
• Self-driven, practical, and able to work independently.
• Good time management and prioritisation capability.
• Confidence in building productive working relationships.
• Comfort using multiple systems while keeping records accurate.
• Flexibility and willingness to learn in a changing environment.
• Knowledge of GPS or fleet technology is an advantage, though not essential.

About Teletrac Navman and Vontier

Teletrac Navman aims to help industries that keep the world moving by offering simple, intelligent tools that improve efficiency, safety, and sustainability. As a connected mobility platform for organisations managing vehicle and equipment assets, it uses cloud-based technology and AI-driven insights to simplify complex operations.

The company manages more than 700,000 vehicles and assets globally and operates internationally, with headquarters in Northbrook, Illinois. Teletrac Navman is part of Vontier.

Vontier is a global technology company focused on helping the transport sector adapt through productivity, automation, and multi-energy technologies. Its solutions support roadside convenience retail, fleet operators, and auto repair professionals through products such as integrated payments, EV charging software, carwash technology, and retail automation.

Vontier promotes a workplace built around growth, collaboration, work-life balance, and innovation. The company encourages learning, supports career development, and values ideas that lead to meaningful impact and a more sustainable future.

About the Workplace

This opportunity is based in Auckland, New Zealand, and is an on-site full-time position.

Terms and Additional Information

No salary, stipend, application deadline, start date, duration, or vacancy count was specified in the source information.