Customer Service Representative

Role overview

The customer service representative handles incoming calls, processes orders, prepares invoices, and responds to information requests. In this position, you also act as a representative of the company and help ensure every customer receives a positive experience.

Reporting line

This role reports to the Operations Coordinator and/or the Operations Manager.

Responsibilities

• Answer and manage customer calls.
• Enter and process customer orders accurately.
• Prepare and issue invoices.
• Respond to questions and information requests from clients.
• Represent the company in a professional and customer-focused manner.
• Contribute to a positive experience for every customer interaction.

Required skills

• Clear oral and written communication.
• Team collaboration.
• Problem-solving ability.
• Strong customer service mindset.
• Accountability and reliability.
• Professional ethics and integrity.

Requirements and conditions

• High school diploma.
• Ability to communicate effectively both verbally and in writing.
• Comfort working well under pressure.
• Empathetic and attentive approach.
• Working knowledge of computers, including Microsoft Office 365.
• Strong work ethic and a positive attitude.
• Bilingual English-French is an asset.

Employment details

• Full-time position, 37.5 hours per week or more.
• Monday to Friday, daytime shift.

Benefits

• Paid training provided by the employer.
• Dynamic work environment.
• Comprehensive group insurance plan.
• Employer-matched group RRSP.

Compensation

Hourly pay: $23.01.