Community Manager

About the Company

NxtWave treats placements as its clearest measure of impact.

About the Role

This position is responsible for ensuring that every placement is captured, recorded, and shared reliably, on schedule, and across all relevant channels. It is not a content-creation or design-focused role. Instead, the role runs the workflow that converts a placement into public proof by coordinating with alumni, internal teams, and external vendors, maintaining accurate records in spreadsheets, and making sure follow-through never drops.

Key Responsibilities

• Ensure every placement is surfaced consistently and accurately.
• Maintain daily placement records and verify completeness before moving ahead with other actions.
• Reach out to placed alumni, conduct meaningful conversations, document their journey, and secure consent along with photos.
• Get a LinkedIn post published from the student’s own profile within 3 to 4 days of the initial call.
• Organize testimonial video shoots, brief the video team, and ensure the final video is published within 12 days.
• Submit poster requests to the design team and ensure a turnaround time of 2 to 3 days.
• Publish placement-related content across the website, LinkedIn, Instagram, YouTube, WhatsApp communities, and performance media according to a fixed schedule.
• Share high-value content with the Performance Marketing team proactively, without waiting to be asked.
• Build and manage the alumni community from the beginning.
• Pair placed alumni with prospective learners for trust-building calls, in coordination with the Sales team.
• Plan alumni meetups every 2 to 3 months and jointly own the event experience from start to finish.
• Generate 2 to 3 authentic learner reviews each day across relevant platforms.
• Monitor reputation closely, flag negative reviews quickly, and coordinate the response process.
• Submit outcome reports every 15 days.
• Keep documentation and process notes current so knowledge is not confined to one person’s memory.
• Manage and support two CDAs who report to you.
• Be comfortable appearing on camera when required to represent the community.

Requirements

• 2 to 4 years of experience in community management, marketing operations, or program coordination.
• Advanced working knowledge of Google Sheets and Excel is mandatory.
• Strong communication skills, both written and verbal, including comfort with calls.
• Experience in EdTech is preferred.
• Ability to manage several parallel workstreams without losing track of details.
• A structured, checklist-driven working style with a strong habit of documentation.
• Comfort handling sensitive alumni conversations professionally and empathetically.
• Ability to coordinate with 6 to 7 teams at the same time and escalate blockers early.
• Understanding of how Instagram, LinkedIn, YouTube, and WhatsApp communities function.

Additional Information

This is a 3-month probation period followed by a full-time role. The position requires ownership of outcomes and visible execution. It is not a social media-only job, not a placement counsellor role, and not a position where work is handed over step by step.

Equal Opportunity Statement

NxtWave emphasizes that the role is about end-to-end ownership and visibility in execution.