Trainer

Position overview

This role supports the organization’s training effort by strengthening skills and quality initiatives across the Food & Beverage team. The trainer will help ensure that employees are trained in line with F&B values, standards, policies, and procedures.

Training and development

• Work with the Training Manager to assess training needs across the department.
• Create and share monthly and weekly training schedules, and arrange team participation in F&B training sessions.
• Keep the F&B manual, policy documents, procedure guides, and task breakdowns current and accessible, and make sure each employee gets a personal copy.
• Ensure every new hire completes F&B orientation and finishes the training checklist within the first week of joining.
• Maintain accurate records of training attendance for each team member.
• Deliver training on F&B standards, policies, and operating procedures.
• Support productivity and team morale while maintaining discipline within F&B guidelines and local regulations.
• Identify training gaps and help design new training programs as needed.

Presentation and store management

• Ensure new employees understand the correct stock package and target stock levels to support sales potential.
• Maintain high standards of visual merchandising and overall store presentation.
• Clearly communicate any updates to stock handling or store layout to the team.
• Make sure all team members follow retail standards consistently.
• Support back-store organization and replenishment of merchandise.

Health and safety

• Use required protective equipment and clothing when needed.
• Avoid unsafe operation of equipment, machines, or tools.
• Follow safe working methods and procedures at all times.
• Ensure the restaurant has an active health and safety program.
• Make sure team members are aware of hazards and receive documented safety training.
• Carry out regular workplace inspections.
• Address unsafe actions and unsafe conditions promptly.
• Report work-related injuries and illnesses to the relevant internal and external authorities.
• Investigate workplace accidents involving injuries or illnesses.
• Enforce compliance with the restaurant’s health and safety rules.
• Initiate performance counseling and disciplinary action when health and safety rules are ignored.
• Keep the Area Manager and Sales Operation Manager informed of any hazardous conditions or practices.
• Recommend improvements to store health and safety practices and programs.