Technical Shop Support Coordinator

Overview

This role is with a leading UAE HR solutions provider, supporting a well-established client from its Dubai office. The position is focused on technical shop support for engine-related maintenance activities, with a strong emphasis on documentation, compliance, and coordination.

Core Responsibilities

• Review technical inputs and turn them into practical, cost-effective support actions.
• Prepare and maintain technical documents such as shop visit reports and engine release paperwork.
• Handle manual revision checks and incorporate updates from Service Bulletins.
• Support maintenance planning activities, including engine tear-down, inspection, reassembly, and test processes.
• Ensure that work is aligned with airworthiness, OEM, and internal compliance standards.
• Apply working knowledge of Maintenance Organization Exposition (MOE), Engineering Procedure Manuals (EPMs), and Standard Operating Procedures (SOPs).
• Review, draft, and help approve workscopes, Service Bulletins, and Airworthiness Directives.
• Prepare and adapt task cards and other technical documentation for shop-floor use.
• Coordinate with OEMs when technical troubleshooting or clarification is needed.
• Support repair planning, tooling requirements, and implementation of modification actions.

Requirements

• At least 3 years of overall industry experience, including a minimum of 2 years in Technical Support or a similar function.
• Strong background in engine maintenance, workscoping, and authoring job instructions.
• Sound understanding of OEM procedures, airworthiness rules, and relevant industry standards.
• Hands-on experience with workscope review, Service Bulletin handling, and Airworthiness Directive processing.
• Comfortable creating and customizing technical documents and task cards.
• Experience using ERP platforms such as IFS or similar tools for task card and shop-floor planning.
• Good troubleshooting ability and experience working with OEM contacts for technical assistance.
• Knowledge of repair workflows, tooling, and modification execution.
• Bachelor’s degree or higher in Aeronautical, Avionics, Mechanical, or Electrical Engineering.
• Aircraft Maintenance Engineering License with at least 5 years of experience in relevant roles.

Compliance and Technical Knowledge

The role requires familiarity with regulatory and quality systems, including maintenance manuals, internal procedures, and external airworthiness requirements. The candidate should be able to interpret technical data accurately and support compliant decision-making in a shop environment.

About the Employer

The employer is a major HR solutions provider in the UAE, known for delivering integrated workforce and HR services across the region.