Team Manager - Selfridges

About the role

As the Team Manager for Selfridges, you will act as a strong representative of the brand and take responsibility for leading, coaching, and inspiring your team. Your role will focus on building lasting client connections, driving the team toward sales objectives, and making sure customers receive an exceptional luxury experience at every touchpoint.

You will also be entrusted with hiring and developing a highly engaged team, supporting their growth, and putting succession plans in place so the business remains strong for the future. In every interaction, you will reflect the brand’s values and the distinctive approach to clients and colleagues.

About Louis Vuitton

Founded in 1854, Louis Vuitton is known worldwide for luxurious travel, refined style, and exceptional craftsmanship. The brand creates iconic products that combine innovation with a high level of artistry, serving a global clientele that values confidence, elegance, and quality.

The United Kingdom, Ireland, and South Africa region includes 17 stores across 3 countries. Across the region, the business focuses on luxury service, meaningful client relationships, and strengthening the brand experience.

Key responsibilities

• Build, guide, and motivate the team while closely tracking individual and collective performance.
• Create outstanding relationships with both existing and new clients through premium client experience and clienteling activities that support local and international client growth.
• Improve sales results by setting clear targets, helping the team achieve them, and ensuring strong product knowledge, storytelling, and brand savoir faire.
• Manage day-to-day operations, including stock processes, inventory control, visual merchandising standards, and adherence to company requirements.

Candidate profile

The ideal candidate brings at least 5 years of team management experience and a strong focus on client experience. You should have a proven track record of leading, coaching, and developing high-performing teams in a busy retail setting.

Success in this role also requires excellent communication, interpersonal, and presentation skills, along with strong organization and time management. You must be comfortable working under pressure, adapting to shifting priorities, and thinking strategically with a strong results focus.

Reference

LVM33081