Retail Supervisor - Full Time

Role overview

SPAR Prosperous on Main Street in Prosperous, County Kildare is looking for a full-time Retail Supervisor to strengthen its store team. The role is hands-on and focused on leading the retail floor, supporting store standards, and helping deliver a strong customer experience.

Supervisory responsibilities

• Oversee the retail sales team each day and make sure assigned tasks are completed to the expected standard.
• Maintain a consistently high level of customer service across the store.
• Delegate work clearly and keep communication flowing with the sales team.
• Support the induction of new employees and help deliver effective training.
• Assist the Store Manager in monitoring and improving team performance.

Customer care

• Ensure shoppers receive reliable, high-quality service at all times.
• Handle customer issues and complaints in a calm, effective, and courteous way.
• Take appropriate follow-up action in the store when complaints highlight areas for improvement.

Operations

• Keep the store presented in a customer-friendly and commercially competitive way, following company procedures and standards.
• Maintain a high standard of housekeeping throughout the store.
• Coordinate in-store sales activity and promotional campaigns.
• Brief the retail team on sales and promotional plans so execution is consistent.
• Ensure correct cash register and cash-handling procedures are followed.
• Update shelf-edge labels on a weekly basis.
• Respond appropriately to local market changes and competitor activity.

Stock management

• Place stock orders as needed.
• Support the Store Manager with stocktake preparation and supervise stocktake activity where required.
• Help reduce stock loss caused by waste, damage, or pilferage.
• Ensure food management and waste processes are followed by the sales team.
• Check that sufficient stock is available to meet customer demand.
• Rotate stock correctly so in-date products are always available and out-of-date waste is minimised.

Legislation and security

• Work with the Store Manager to ensure safe opening and closing procedures are followed.
• Support management matters related to staffing while keeping in line with employment law, HACCP, health and safety, and consumer legislation.
• Identify possible hazards in the store and reduce or remove them where possible.
• Work with the Store Manager to complete health and safety checks and ensure actions are carried through.

General expectations

• Understand company policies and procedures and help ensure the team follows them effectively.
• Work toward the targets agreed with the Store Manager.
• Escalate issues to the Store Manager when appropriate.
• Keep regular communication open with the Store Manager.
• Carry out other reasonable duties assigned by the Store Manager.

Requirements

• Prior experience in a supervisory role.
• Working knowledge of a retail environment.
• Strong interpersonal and people skills.
• Understanding of consumer needs and expectations.
• Knowledge of employment law, health and safety, HACCP, and consumer legislation.
• A commitment to raising standards continuously.
• Self-driven and ambitious attitude.
• Comfortable using computers.