Manager

About the Role

KPMG Global Services (KGS) Tax operates across several cities in India and supports KPMG firms worldwide with tax and compliance services. Its work spans Business Tax, Global Mobility, Indirect Tax, Global Transfer Pricing, Global Trade Compliance, and Tax Technology. This position sits within the payroll function and focuses on delivering dependable payroll services while helping expand the offering for domestic and international clients.

The role calls for a confident, self-driven payroll professional with strong analytical thinking, a practical approach to problem-solving, and the ability to balance creativity with strict compliance. You will work closely with clients and internal teams, contribute to service enhancement, and support team development in a collaborative, growth-oriented environment.

Responsibilities

• Provide clients with a reliable, accurate, cost-efficient, and professional payroll service while maintaining strong customer experience.
• Ensure payroll cycles are completed efficiently, correctly, and on schedule in line with tight deadlines.
• Handle engagement management tasks such as compliance renewals, invoicing, and work-in-progress monitoring.
• Lead, support, and develop the payroll team.
• Spot opportunities to expand payroll services and business growth.
• Prepare responses for RFI and RFP submissions.
• Improve the existing payroll platform and assess, introduce, and implement a new payroll system for domestic clients if needed.
• Keep up to date with legislation and statutory requirements, and ensure the team is trained accordingly.
• Review current workflows to identify improvements, introduce better processes, and drive change.
• Manage internal and external communication for issue resolution and query handling.
• Meet service delivery targets, including SLA performance and customer satisfaction goals.
• Set, track, and review KPIs for the function.
• Identify savings opportunities and support profitability improvements.
• Collaborate across KPMG teams to grow payroll as a service line and uncover cross-selling opportunities.
• Lead projects within payroll and the wider GMS services portfolio.

Requirements

• A minimum of 5 years of experience in payroll management.
• Master’s degree from a reputable university, with strong academic performance.
• Educational background in accounting, finance, technology, or a closely related discipline.
• Strong analytical and logical decision-making skills.
• Ability to think innovatively while staying fully compliant with regulations.
• Comfortable building and maintaining strong relationships with clients and internal stakeholders.
• Capability to identify operational gaps, process enhancements, and training needs.

About KPMG India

KPMG India offers a professional environment backed by global support, extensive resources, and a culture that encourages inclusion and growth. The role provides exposure to an international network and the chance to contribute to high-impact client service delivery.

Additional Information

This is a full-time, onsite position based in Bengaluru, Karnataka, India.