lyf Guard

About the company

CapitaLand Group is among Asia’s major diversified real estate organisations. Based in Singapore, the group’s activities cover real estate investment management and development, with a presence in 270 cities across 45 countries.

Role overview

The role focuses on overseeing front office activities, maintaining service standards, supporting guest experience, managing operational risk, and contributing to team development and reporting.

Key duties

• Oversee the front desk team so guest service delivery aligns with company standards and procedures.
• Coordinate the day-to-day workflow of the front office to keep operations running smoothly.
• Organise staffing needs and assign work among team members.
• Keep room status records accurate and up to date.
• Manage exceptions and unusual situations connected to front office service delivery.
• Supervise upselling practices to help increase room revenue.
• Support check-in and check-out activities for VIP travellers and large groups.
• Oversee switchboard handling and related call services.
• Track guest requests and ensure follow-up is timely and appropriate.
• Share property details, facilities, services, and local tourism recommendations with guests.
• Address guest issues and feedback to maintain satisfaction.
• Develop strong guest relationships that improve the overall service experience.
• Monitor satisfaction trends and guest comments to identify service improvements.
• Suggest ways to improve efficiency, guest experience, innovation, and sustainability.
• Model excellent service behaviour and help strengthen service culture.
• Ensure the team follows data protection rules and security procedures for registration, credit, and cash handling.
• Observe guest flow and crowd behaviour to spot possible security concerns and act accordingly.
• Carry out emergency response and recovery actions when needed.
• Apply loss-prevention and risk-control policies and procedures.
• Review operational reports and guest statistics for management updates.
• Identify training needs, implement learning plans, and coach team members.
• Give feedback to improve team performance and monitor progress.

Benefits

• Flexible benefits, including medical coverage for both employee and family.
• Learning and development support.
• Preferential rates for stays at Ascott serviced residences.
• Participation in staff volunteerism initiatives.
• Wellness programmes.

Equal opportunity statement

The employer follows fair hiring practices and selects candidates based on merit and suitability. The workplace is inclusive and open to qualified applicants regardless of race, gender, age, religion, or nationality.

Additional note

Only candidates selected for further consideration will be contacted.