Customer Support Representative

About the Company

Kama Capital is a Dubai-based trading broker focused on helping traders and Introducing Brokers (IBs) grow across global markets. The company provides a wide range of trading solutions, backed by modern technology, strong compliance practices, and a service culture built on transparency and trust. Its team delivers tailored assistance and guidance to clients.

About the Role

The Customer Support Representative will handle client queries promptly and professionally across email, live chat, phone, WhatsApp, and other service channels. This is an entry-level opportunity suited to recent graduates or candidates with up to one year of experience who want to start a career in financial services, fintech, or CFD brokerage support.

Key Responsibilities

• Reply to client questions in a professional manner and within the expected response timelines.
• Assist customers with account access, portal use, deposits, withdrawals, onboarding progress, basic platform support, and general service requests.
• Record, classify, update, and resolve support tickets correctly in the CRM or helpdesk system.
• Work according to approved SOPs, response scripts, templates, and escalation steps.
• Escalate complaints, payment concerns, trading-related questions, technical issues, and compliance-sensitive matters to senior colleagues or the appropriate team.
• Keep accurate notes of client conversations, internal updates, next steps, and final outcomes.
• Track pending cases and follow up to ensure clients stay informed until issues are resolved.
• Take part in training on CFDs, MT4/MT5, customer communication, complaint management, and support processes.
• Maintain professionalism, confidentiality, and regulatory awareness in every interaction.
• Carry out additional support duties as needed.

Skills and Qualifications

Applicants should be fresh graduates or have up to one year of experience in customer support, financial services, fintech, banking, brokerage, hospitality, or another client-facing environment. A bachelor’s degree or diploma in Business, Finance, Economics, Banking, Marketing, or a related subject is preferred. Strong written and spoken communication, a careful and professional approach, the ability to follow procedures, and comfort handling multiple customer requests are important. Basic exposure to financial markets, trading, or fintech is helpful but not required. Experience with CRM or helpdesk tools is a plus, and Arabic language ability is also an advantage.

Perks and Benefits

• A competitive compensation package.
• Residence visa support, including eligible dependents.
• Medical insurance coverage for eligible dependents.

Additional Information

This is a full-time, onsite position based in Dubai, United Arab Emirates. The role is intended for candidates beginning their careers in client support within financial services. No specific salary figure, application deadline, or opening count has been provided.