Cashier - Multiple Location

Job overview

This opening is for a Cashier in the Branch Banking department at branch level. The position is graded AM-II and is a full-time role based at the branch. The incumbent will report to the Branch Operation Officer, with no direct reporting line beneath the role.

Role objective

The position exists to manage all cash-related branch transactions and activities in line with internal procedures and banking regulations. It also includes maintaining accurate entries in physical and digital registers and completing daily system reconciliation at the end of each business day.

Scope of the role

The role covers daily cash transactions, CRL limit monitoring, branch audit support, and ATM/vault-related responsibilities.

Key responsibilities

• Ensure the branch runs smoothly by processing cash transactions and maintaining account records accurately and on time.
• Handle cash operations for the branch, including receiving and processing cheques, drafts, dividend warrants, pay orders, and similar instruments other than bill withdrawals, within approved limits, and provide acknowledgements on the counterfoil.
• Issue cash against withdrawal requests and accept cash for deposit challans.
• Collect loan repayments according to the EMI schedule and update the relevant system records.
• Maintain inward and outward registers, petty cash records, and asset registers, and forward requisition forms to the Regional Head Office when needed.
• Reconcile cash daily against transaction books and vouchers, and include the result in the End of Day branch report.
• Share responsibility for cash custody and branch vault operations together with the operations officer.
• Engage with customers during deposits and disbursements, understand their needs, identify cross-sell opportunities, and inform them about new products and services.
• Deliver professional service by responding to customer needs politely and efficiently.
• Escalate complaints and queries to the appropriate authority without delay.
• Explain monthly repayment dates and contact numbers to customers during disbursement, and answer their questions courteously.
• Guide customers to use alternative channels for deposits, withdrawals, and enquiries.
• Count and verify cash at the start of the day and again at closing before vaulting.
• Safeguard the branch’s cash, keys, and other valuables jointly with the Assistant Branch Manager, ensuring the cash desk operates smoothly.
• Adhere to prescribed turnaround times for all transactions.
• Follow all applicable regulations and bank policies for cashiering and cash management processes.
• Verify and account for loan repayment transactions.
• Confirm customer authenticity during cash withdrawals.
• Check deposit slip accuracy as required by audit standards.
• Update passbooks whenever transactions are completed.
• Prepare cash bundles for currency chest deposit along with note slips.
• Keep up to date with the bank’s products, services, regulatory requirements, and KYC principles.
• Complete certification programs arranged by the operations function.
• Attend mandatory training programs and meet required training days.
• Participate in goal setting, mid-year review, and performance appraisal activities within the specified timelines.

Experience and qualification requirements

The role calls for a graduate degree, preferably with a background in Finance or Commerce. Candidates should bring 1 to 2 years of experience in handling cash at volume. Prior exposure to entries in financial modules or ERP systems is required, along with experience in consolidating accounting data.

Skills and competencies

The ideal candidate should be comfortable with cash handling, accounting support, detection of counterfeit currency, numerical accuracy, customer service, multitasking, and computer use. Strong communication, active listening, relationship management, execution focus, and customer orientation are also important.

Interactions

The role interacts externally with neighboring banks, cash management agencies, and BC agents. Internal interaction details were not specified.

Additional information

Prepared by Priyanka Pal on 14-02-2024, reviewed by Jyothi Mohan on 15-02-2024, and last updated by TM Team on 17-02-2024.