Operations Manager

Role overview

The Area Operations Manager is a senior leadership position that oversees the daily performance of several fitness, wellness, and hospitality venues within an assigned region. This role is accountable for delivering operational consistency, strong guest and member experiences, commercial results, and capable site leadership. It serves as the main connection between venue teams and regional or executive leadership.

Role details: Job Title: Operations Manager; Department: Operations; Direct Reports: Club / Centre Managers and General Manager; Location: Doha, Qatar; Work arrangement: Multi-site with regional travel required; Employment Type: Full-Time, Permanent; Industry: Hospitality, Fitness & Wellness.

Operational leadership

• Supervise the day-to-day running of every site in the portfolio while ensuring adherence to brand standards, health and safety rules, and company policies.
• Carry out regular site inspections and operational reviews to measure performance, spot gaps, and put corrective measures in place.
• Create, update, and maintain standard operating procedures across all venues.
• Ensure guests and members receive a consistent, high-quality experience at every location.

Financial performance and commercial management

• Take ownership of the area P&L, with responsibility for revenue growth, cost control, and EBITDA delivery.
• Review monthly financial statements, KPIs, and membership information to identify patterns and tackle underperformance early.
• Build and implement commercial plans covering membership sales, wellness programmes, personal training, and spa/F&B revenue where relevant.
• Work with finance to prepare annual budgets and forecasts.

People management and development

• Lead, coach, and support Site / Club Managers, promoting accountability, high performance, and employee wellbeing.
• Oversee hiring, onboarding, and retention of key talent across the venues.
• Run regular performance discussions and put development plans in place for managers and important team members.
• Spot training needs and partner with Learning & Development to keep teams capable, engaged, and aligned with brand values.

Guest and member experience

• Promote a service culture that consistently delivers excellent member and guest experiences across all sites.
• Track NPS scores, satisfaction surveys, and online feedback, then act on findings to improve service and reputation.
• Handle escalated complaints and service breakdowns quickly, professionally, and with care.
• Introduce initiatives that strengthen retention, engagement, and community connection among members.

Health, safety, and compliance

• Ensure every site follows health, safety, and hygiene legislation, including fire safety, COSHH, and pool water quality standards where applicable.
• Complete regular H&S audits and close out identified risks or incidents within required timelines.
• Keep risk assessments, emergency plans, and staff certifications current across all locations.
• Maintain compliance with data protection requirements and any relevant licensing obligations.

Strategic planning and projects

• Contribute operational insight and market knowledge to the strategic planning process.
• Lead or support capital improvement initiatives, refurbishments, and new site launches within the region.
• Identify opportunities to improve efficiency, adopt technology, and enhance service delivery.
• Work closely with Sales, Marketing, HR, Finance, and Facilities teams on cross-functional priorities.

Qualifications and experience

Essential: At least 5 years of management experience in fitness, wellness, leisure, or hospitality; proven success managing multiple sites or departments at the same time; demonstrated delivery of commercial and operational outcomes such as revenue, membership, and NPS; strong leadership and team development capability; solid knowledge of P&L management, budgeting, and financial analysis; and understanding of health, safety, and compliance requirements in leisure or hospitality settings.

Desirable: A degree or professional qualification in Business, Leisure Management, Sports Science, Hospitality, or a related discipline; experience in spa, wellness, or premium hospitality operations; familiarity with membership management systems such as Jonas, Legend, Mindbody, or similar tools; prior involvement in refurbishment projects or new venue openings; and First Aid at Work certification or Pool Plant Operator qualification, which would be an advantage.

Core competencies

Successful candidates will bring strong leadership and people development skills, commercial awareness, a focus on guest experience, strategic thinking, problem-solving ability, excellent communication and stakeholder management, resilience, adaptability, data-led decision-making, and a genuine passion for health, fitness, and wellness.

What we offer

• Competitive pay with a performance-linked bonus structure.
• Complimentary membership and wellness benefits across the group’s venues.
• Opportunities for career growth and progression within an expanding organisation.
• A company vehicle or car allowance, depending on the role.
• A comprehensive health and wellbeing package.
• A collaborative team culture built around shared passion and commitment.