L&D Manager

About the Company

Rixos Hotels, founded in Turkey in 2000, is known for its premium all-inclusive hospitality approach. The brand blends luxurious accommodation with global cuisine, live entertainment, sports and fitness, spa and wellness experiences, and engaging activities for children and teenagers. Each property is designed to reflect local culture while showcasing international influences and Turkish heritage in an upscale environment.

Role Overview

The Learning & Development Manager will lead training coordination and development activities across the property. This role focuses on strengthening employee capability, maintaining training records, supporting performance processes, and ensuring that learning initiatives align with company policy and operational requirements.

Key Responsibilities

• Maintain and update technical training resources, manuals, and tools in coordination with internal subject-matter specialists.
• Keep employee training history records current in collaboration with Human Resources leadership.
• Follow corporate training guidelines and HR policies, ensuring they are implemented consistently.
• Support annual performance review activities for supervisory employees together with the Director of Human Resources.
• Arrange and distribute training certificates as required.
• Handle departmental issues or conflicts confidentially and escalate appropriately when needed.
• Review guest questionnaire feedback, identify recurring concerns, and help define corrective actions.
• Identify training needs and prepare course and program requirements.
• Develop and maintain training control tools and monitoring methods.
• Prepare inspection and on-the-job observation reports.
• Ensure training materials and updated job descriptions are available for internal trainers in every department.
• Work with supervisors to adjust training content to operational needs.
• Coach supervisors and employees on training methods and facilitation techniques.
• Prepare monthly reports and attendance summaries according to hotel and regional requirements.
• Coordinate updates to employee personal files with the HR Manager.
• Plan annual training budget needs and review them with the supervisor.
• Select and train departmental technical trainers across all necessary areas.
• Lead, coordinate, and oversee internal technical training sessions for department heads and supervisors.
• Build six-month-ahead departmental training schedules.
• Coordinate training initiatives with regional and corporate learning teams.
• Deliver general training topics and ensure structured onboarding support for new hires through the Work Supporter System.
• Oversee new-employee orientation and ensure a smooth introduction to the workplace.
• Support departmental mentors and regularly verify that new employees are being properly introduced and guided.

Qualifications

A diploma or bachelor’s degree is required in Human Resources Management, Business Administration, or Hospitality / Hotel Management.

Experience Requirement

Candidates should have 8 to 12 years of experience.

Preferred Certifications

• Training of Trainers (TOT)
• Learning & Development programs
• Leadership and Performance Management courses

Additional Information

This is a full-time, on-site position based in King Abdullah Economic City, Makkah, Saudi Arabia.

Important Notes

The source text includes an unrelated line about carpentry work; however, the role itself is clearly for Learning & Development and employee training. All training, HR, onboarding, and performance-related duties have been retained and organized above.