Engineer - Network Operations & Support

About the Company

Tata Communications focuses on building modern connectivity through innovation and intelligent network solutions. Its services span cloud, mobility, Internet of Things, collaboration, security, media, and network services, supporting a more connected future.

Role Overview

This position is for an L1 NOC Engineer who will keep a close watch on network and security infrastructure, handle incidents at first level, and carry out initial troubleshooting. The role calls for practical exposure to FortiGate firewalls, switching, routing, and day-to-day support work in a Network Operations Center environment.

Education and Experience

The role requires a BE/BTech qualification. A CCNA certification is preferred. Candidates should have at least 2 years of relevant experience, with overall experience in the range of 2 to 4 years.

Key Responsibilities

• Deliver round-the-clock shift support for security platforms and related services.
• Review and work through the L1-assigned alert queue, including detailed examination of security alerts.
• Track network links, devices, and IT infrastructure through NMS tools and ensure alerts are handled within SLA targets.
• Carry out first-response diagnosis for link failures, latency, packet loss, and device reachability concerns.
• Raise, update, and monitor incidents in the ticketing system while following the escalation process.
• Work with ISPs and internal stakeholders to restore services quickly.
• Perform basic troubleshooting such as connectivity validation, interface checks, and physical verification with local support teams.
• Keep incident records, daily operational reports, and SOP compliance documentation up to date.
• Share timely incident updates and coordination messages with stakeholders.

Technical Requirements

• Working knowledge of FortiGate firewall monitoring and basic configuration.
• Understanding of firewall policies, NAT, VPNs, and log review.
• Ability to assist with rule setup, verification, and issue resolution.
• Capability to monitor and respond to security events and alerts.
• Hands-on familiarity with routing protocols such as BGP, ISIS, and OSPF.
• Experience with Cisco and FortiGate firewall environments.
• Basic troubleshooting knowledge for routers, switches, firewalls, and VPN technologies.
• Exposure to NMS tools such as SolarWinds, PRTG, Nagios, or Zabbix.
• Comfort using diagnostic commands like ping, traceroute, interface checks, and port or VLAN verification.
• Experience working with ticketing platforms such as ServiceNow, Remedy, or Jira.
• Strong communication skills, analytical thinking, and readiness to work in a 24x7 NOC setup.

Preferred Certifications

CCNA, Network+, and ITIL Foundation are preferred but optional.

Work Environment

This is a full-time onsite role based in Pune Division, Maharashtra, India.