Customer Service Trainer

Role overview

Executive Aviation is looking for a Customer Service Trainer to run and strengthen the training function at Abbotsford Airport (YXX). This is a full-time leadership position for someone who enjoys helping others grow, sets a strong example, and thrives in a busy aviation environment.

The ideal candidate will bring deep experience in airline customer service operations and be comfortable delivering training in a variety of formats, including classroom sessions, online learning, and hands-on coaching at work. The role focuses on preparing employees to follow air carrier and company procedures so passengers receive consistently excellent service.

What you will do

• Build and guide the local training program.
• Keep training files and documentation up to date, including air carrier trainer matrices.
• Plan and deliver training materials for both initial and recurring certification needs.
• Represent Executive Aviation in carrier train-the-trainer programs.
• Provide practical job-shadowing support and on-the-job instruction.
• Coach team members on service standards and day-to-day best practices.
• Demonstrate equipment use and provide operational guidance.
• Encourage and model safe work habits.

What the employer offers

This position comes with a wage range of $22.25 to $27.85 per hour, with room for growth. Team members receive comprehensive health benefits whether they are part-time or full-time. Flight benefits are also included with the airlines supported by the company.

Candidate profile

Executive Aviation is seeking someone who is outgoing, organized, disciplined, adaptable, and able to lead by example. You should enjoy a fast-moving workplace and have the confidence to support employees in reaching their full potential.

Requirements

• Previous experience delivering training in classroom, on-the-job, and online formats.
• At least 2 years of experience in airline customer service.
• Ability to create a positive, supportive learning and work environment through strong leadership.
• Valid RAIC and a driver’s licence.
• Willingness and ability to travel, with reimbursement provided.
• Strong verbal and interpersonal communication skills.
• Comfort using common office software, including Word, PowerPoint, and Excel.
• Patient, flexible, and adaptable personality.

Additional information

This role is based in Abbotsford, British Columbia, Canada, and is an onsite full-time position. The successful candidate will be expected to train employees on both air carrier and Executive Aviation procedures and contribute to a high standard of customer service across operations.