Concierge

Job Purpose

This role is focused on creating smooth, highly personalized guest experiences in a luxury hospitality setting. The Concierge supports guests with reservations, transport arrangements, special requests, and bespoke plans, while handling information about VVIP and other high-profile guests with strict confidentiality and care.

Key Responsibilities

• Greet arriving guests in a polished, welcoming, and professional manner.
• Support guests with restaurant bookings, travel coordination, and local arrangements tailored to their needs.
• Organize airport pickups, limousine reservations, and other private transportation services.
• Book appointments, wellness experiences, and third-party services as required.
• Keep current knowledge of Abu Dhabi’s attractions, dining options, and events.
• Respond to guest questions, requests, and concerns promptly, tactfully, and discreetly.
• Protect guest privacy and maintain confidentiality of all information at all times.
• Work closely with Front Office, Housekeeping, F&B, and Security to deliver seamless service.
• Arrange courier handling, parcel movement, and guest deliveries.
• Help prepare VIP rooms and coordinate special occasion setups.
• Record guest preferences accurately and ensure appropriate service follow-up.
• Follow company service standards, safety requirements, and operating procedures.

Candidate Requirements

• At least 2 to 4 years of experience in a Concierge or Guest Relations role within luxury hotels or premium hospitality.
• Prior exposure to VIP or high-profile guest handling is preferred.
• Strong spoken and written English skills; knowledge of additional languages is an advantage.
• Good understanding of Abu Dhabi’s city landscape, attractions, and lifestyle services.
• Well-presented with professional grooming and appearance.
• Ability to handle confidential matters with discretion and cultural awareness.
• Strong planning, coordination, and multitasking abilities.
• Comfortable using MS Office and hotel property management systems.

Competencies

• Guest-focused service approach
• Strong attention to detail
• Effective problem-solving skills
• Calm, composed, and emotionally intelligent behavior
• Polished etiquette and diplomatic communication

Additional Information

This opportunity is based in Abu Dhabi and is a full-time, onsite position. The salary was not specified.