Chat Support Agent (Arabic Speakers)

Overview

TASC Outsourcing is hiring a Chat Support Agent for its Dubai-based e-commerce operations. This is an on-site role focused on customer communication, case handling, and support coordination across multiple digital channels. The assignment is for 12 months and can be extended. The selected candidate should be able to join immediately.

Compensation

Monthly salary offered is AED 5,000 to AED 6,000.

Key Responsibilities

• Reply to customer questions promptly and professionally through email, live chat, WhatsApp, and social media.
• Address concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds.
• Share clear and correct details about products, offers, and company rules.
• Log, track, and update cases in CRM or ticketing tools.
• Work with logistics, warehouse, and internal teams to close customer issues efficiently.
• Keep customer satisfaction and service quality at a strong level.
• Escalate complex matters to the appropriate teams when needed.
• Review and respond to customer feedback and online reviews.
• Work toward KPI targets such as response time, resolution time, customer satisfaction, and quality scores.
• Maintain precise records of customer conversations and issue resolutions.

Requirements

• A bachelor’s degree or an equivalent level of practical experience is required.
• 1 to 3 years of experience in customer service, ideally within e-commerce or retail.
• Strong written English communication skills are essential.
• Fast typing and the ability to handle multiple tasks at once are important.
• Hands-on experience with CRM platforms, ticketing systems, or support software is preferred.
• Good troubleshooting and conflict-management abilities are needed.
• Comfort working in a busy environment and managing several customer interactions at the same time.
• Working knowledge of Microsoft Office tools, including Excel, Word, and Outlook.

Additional Information

Industry: E-commerce.

Notice period: Immediate joining required.

Duration: 12 months, extendable.