Business Analyst (Creatio)

Role overview

This opportunity is for a Business Analyst specializing in Creatio, hired on behalf of a partner company that handles applications and all subsequent hiring steps. The position is based in Saudi Arabia and is suited to someone with a background in CRM and business process management platforms.

The role supports digital transformation work by connecting business teams with technical teams and turning business needs into practical solutions on the Creatio platform. You will work in a collaborative, agile setting across the full delivery cycle, from collecting requirements and reviewing processes through testing, deployment, and helping users adopt the final solution. The job involves low-code and no-code work, workflow automation, process improvement, and participation in impactful platform implementation projects.

Key accountabilities

• Partner with stakeholders to collect, interpret, and record business, functional, and system requirements.
• Assess current business processes and identify where automation or improvement can be achieved using Creatio.
• Set up and tailor Creatio applications with low-code and no-code tools to align with business goals.
• Contribute to every stage of the project lifecycle, including analysis, solution planning, testing, rollout, and support after implementation.
• Prepare user stories, acceptance criteria, process flows, and test cases that support accurate delivery.
• Coordinate closely with developers, QA professionals, and solution architects to ensure business needs are translated into workable technical outcomes.
• Lead or support user acceptance testing, gather user input, and assist with end-user training.
• Keep system documentation, process references, and knowledge resources current and well organized.
• Encourage effective use of the Creatio ecosystem, including best practices in no-code development and workflow automation.

Requirements

• At least 2 years of experience working as a Business Analyst, preferably in CRM, BPM, or enterprise software environments.
• A minimum of 1 year of practical experience with Creatio, including CRM or Studio-based solutions.
• Solid understanding of business process management concepts, BPMN methods, CRM fundamentals, and workflow automation.
• Demonstrated ability to gather requirements, run workshops, write specifications, and manage stakeholder expectations.
• Familiarity with Agile and Scrum ways of working and experience in cross-functional project teams.
• Basic understanding of low-code development concepts and what Creatio configuration can support.
• Strong communication, facilitation, collaboration, and stakeholder management skills.
• Good analytical thinking, problem-solving ability, and attention to detail.
• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a closely related field.
• Helpful extras include Creatio certification, integration experience with REST APIs or OData, knowledge of PostgreSQL or MS SQL, data modeling skills, and exposure to reporting or visualization tools such as Power BI or Tableau.

Benefits and additional information

• Flexible work setup with the option to work remotely or from the office.
• Remote onboarding is fully supported.
• Performance-based bonuses may be available annually or quarterly, depending on eligibility.
• Access to ongoing learning through internal training, company libraries, and partner-led programs.
• Health and life insurance coverage is included.
• Wellbeing support, including access to professional psychological assistance.
• Reimbursement for mobile communication expenses.
• Chance to contribute to innovative CRM, BPM, and low-code transformation work.
• Supportive, collaborative culture focused on growth and knowledge sharing.

Recruitment and privacy notes

Applications are reviewed through an AI-assisted matching process designed to shortlist candidates objectively against the role requirements. The shortlist is shared with the hiring company, while interviews, assessments, and final hiring decisions are managed by their internal team.

By applying, you agree that your personal data may be used to assess your candidacy and shared with the hiring employer under applicable data protection principles, including legitimate interest and pre-contractual processing. You may request access to, correction of, deletion of, or objection to the handling of your data where applicable.

AI tools may also assist the recruitment process by reviewing applications, analyzing resumes, checking responses, and flagging potential inconsistencies. These tools support recruiters but do not replace human judgment in final decisions.