Telesales Executive

About the Role

As a Telesales Executive, you will connect with both prospective and current customers over the phone, using persuasive conversations and well-structured scripts to make a strong impression and support revenue growth. The role focuses on building trust, understanding customer needs, handling objections, and creating a positive experience that encourages repeat business.

Key Responsibilities

• Create a professional and engaging first impression during every customer call.
• Reach out to potential buyers and existing customers to discuss products and generate interest.
• Use scripts and quick thinking to keep conversations productive and open new sales opportunities.
• Go beyond the basic pitch to improve customer satisfaction, loyalty, and repeat purchases.
• Keep accurate records of customer interactions and call details.
• Maintain strong customer relationships that support repeat business.
• Explain product features clearly and respond to customer questions in a helpful way.
• Provide honest, accurate answers to all customer queries.
• Use sales scripts effectively to handle objections and close sales.
• Build strong product knowledge so recommendations match customer needs and preferences.
• Meet or exceed daily and monthly goals for call volume and sales performance.

Requirements

• Must be based in Bengaluru or open to relocating there.
• Strong verbal communication and interpersonal abilities.
• Good command of English; bilingual ability will be an advantage.
• Calm, patient, and able to manage rejection and pressure well.
• Active listening skills and professional telephone manner.
• Able to follow scripts naturally without sounding repetitive or robotic.
• Strong organization and problem-solving skills.
• Comfortable using relevant computer applications.
• Eager to learn, achieve targets, and grow in the role.
• Reliable, punctual, and effective at managing time.
• Positive mindset with high energy and enthusiasm.

Skills

Telesales, outbound calling, sales communication, customer relationship management, objection handling, persuasion, active listening, telephone etiquette, CRM/data entry, target-driven sales, product presentation, problem solving